mobile data not working

ENJO

I bought Umi Zpro and everything is working fine except for mobile data. Wifi is ok.
When i start up the umi zpro after he has finished starting up: mobile has stopped appears.
Also when i'm making a phonecall the message' conditional connection'(translated from dutch) appears.

Could you tell me what problem i'm facing and where can i download the manual of umi z pro.

Kind regards
ENJO

henkj

Did you update it tot 7.1.1? Only mobile data? Is your provider correct? Did you try change your phone tot performance?
Geef wat meer input aub.

ENJO

Ik heb nog geen upgrade naar 7.1.1. Met mobiele data bedoel ik op internet gaan wanneer wifi uitstaat. Staat nochtans aangevinkt bij apparaat en mobiele gegevens bij de provider, telenet in dit geval.
Ik wacht nog even op extra input vooraleer naar een upgrade te gaan of iets anders. Heb wel eens gekeken via wifi button bij dit toestel of er al een upgrade te verkrijgen was maar geen update voorlopig.

ENJO

henkj replied at 2017-6-24 03:19
Did you update it tot 7.1.1? Only mobile data? Is your provider correct? Did you try change your pho ...

Ik heb nog geen upgrade naar 7.1.1 gedaan. Met mobiele data bedoel ik mobiele gegevens ophalen wanneer je op internet gaat zonder wifi

Guster

just restart the phone and see if it works. Try a factory reset i had that problem

ENJO

Guster replied at 2017-6-24 23:59
just restart the phone and see if it works. Try a factory reset i had that problem

thx will try your sugestions

ENJO

no succes after the reset to fabric settings. Still no mobil data.

MarcinP

ENJO replied at 2017-6-29 02:51
no succes after the reset to fabric settings. Still no mobil data.

Android 7 is containing "do not disturb" at calls that why you getting icon on the top bar. Mobile data will not work until you are connected and in range to Wi-Fi.
Please switch off Wi-Fi firstly and wait few seconds.
Also please check APN for your network provided (settings - more - mobile networks - access point names - add new one or modified with network settings.
If you using third party network provider (virtual network) you need activate roaming option (settings - more - mobile network - data roaming)

henkj

Since roaming in the EU is free try roaming.Just to rule out provider issues.