PISSED OFF THREAD

loco026

that lack of seriousness, that lack of commitment, lack of respect for this company with its customers.

Where is the update, the iron umi this week promised to solving failures this phone

I do not recommend these faulty phone in its software and fix bad service.

bencebacsi

The update is on the way for the Iron. That's my recent info from a few hours ago. I don't know what's happening under the hood.

loco026

friend, Bencebacsi I know you're only spokesman, but it is frustrating to know I made a bad investment, by misleading advertising, of this company.

loco026

update when?

bencebacsi

loco026 replied at 2015-10-21 04:47
update when?

No new info about that, just the story of the hard job caused by the new products. I tried to convince them about the importance of support and reputation, but I was not effective until now. I'm not a Chinese one and not staying there in Shenzhen.

rhen

bencebacsi replied at 2015-10-21 05:12
No new info about that, just the story of the hard job caused by the new products. I tried to conv ...

I don't want to repeat myself, but prioritize new products, when the existing ones still doesn't work perfectly is not a good strategy if you want to build a reputable brand.
I think if they would provide better support for existing product, they may sell more from these products.
This can be cheaper for them too. Less R&D cost and if you build more from the same product the cost of one piece will be cheaper. (But I'm not an economist)

loco026

that is worth an official forum of a company if there is no official representative in her.

if they ignore the words of the moderator that we can expect more of this company


with existing phones with several flaws and dissatisfied customers.
and yet still releasing phones failures and disappointed customers, like to see,the bad investment, to be made.

bencebacsi

\n\n

There's a new colleague at UMI who controls this forum from now. He is Frank, who also controls the UMIadmin user from now. He is a Shenzhen resident close to the company. Let's see what happens.

thorocious

I have to agree with loco on this, I was excited about getting my Umi Iron but with all these problems we are having (that are taking forever to resolve) is really taking the shine off. So much so that I probably won't buy another Umi after this, which is a shame... As the phone feels really nice, and could be damn near perfect if you guys would fix all these little issues.

My biggest problem at the moment is WiFi cutting out every 10 minutes or so, fix this and I will be a happy man.  I may even consider buying the next best model from Umi when I get bored of this.

Fozzy

I have experienced WiFi connectivity issues
only on networks, which require non-usual methods of authentication and encryption (using the WPA supplicant for PEAP+MSCHAPv2).
On all others - it has been flawless so far.