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It would be a good support if the cellphone worked properly, like in most of the other brands.
You say that "12 months is enough to remove all errors and bugs from system" however, it seems that there´s still much work to do, as you can see for the number of complaints in this forum, and the phone is about 18 months.
It is true that the manufacturers have to move along to new products, that´s the essence of the business, even so, it is bad business to move along and leave defective produts behind.
If UMI insists in that behaviour, they won´t be in business for much time, you´ll see.
Not everyone can buy new phones every 12 months.
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