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Edited by Mikhail4 at 2017-2-18 03:15 \n\n
I really hope they sort this out because they can easily lose a lot of their current customers and potential customers by not actually trying to engage and being transparent, loyal customers can only be loyal for so long until it becomes stupid and not worth to continue doing so. I notice they rely heavily on social media and word of mouth to push their products they just seem to be neglecting the fact keeping their customers reassured is key to their expansion and if efforts were focussed on doing so as much as providing multiple smartphones to the market, I am sure customers will be a lot more patient and understanding. I have personally not recommended Umi to friends because I know how important the factor of reassurance will be to them when purchasing a new smartphone, they will want a level of support which Umidigi does not currently provide
I hope they dont start going down the route of Elephone because everytime I view their facebook I see people commenting to stay away all due to a lack of after sale service and support which is actually the only reason I have stayed away from that company, I do not actually believe Umidigi are terrible at providing support but they could definitely invest in this department which is still lacking, they can produce as many smartphones throughout the year as they like but if they dont recieve equal and an adequate level of support to reassure its customers then this generally doesnt work in their favour. Having 3 to 4 smartphones throughout the year in my opinion is reasonable, with the 4th to be released end of the year going onto the next, giving 3 to 4 months for everything required to be done for each smartphone before being released for sale or even during presale but at least once it is released, it should then require minimal updates to stabalise the smartphone which I am sure will not bother majority of its users, unless of course they make promises without keeping the customer updated on the progress, even if there is a delay, informing us of a delay because of reason ABC will help a lot, instead they choose to remain quiet which then leads to speculation.
I have provided suggestions to help increase efficiency as a community and for Umidigi which I hope they implement, I have asked for this to be passed on as well as messaging Umidigi via facebook: http://community.umidigi.com/thread-6602-1-1.html
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