No, users will receive the battery only. DIY battery replacement is recommended for skilled persons only and such people already have those tools. If this would be the first occasion in your life to repair a smartphone, that's definitely not recommended to do it. You can choose to send your phone to UMIDIGI to make it repaired.
No, only a small batch is affected but they cannot be identified by serial numbers or by any other method, or we would've been recalled only that specific series of devices.
Please try to be patient. Next Monday will be the second working day.
The same type of battery will be shipped since only one type is available. This defection was caused by a manufacturing issue, not by bad design.
Until now you are the first one who reports such an issue related to the Z Pro.
In your case that would be much simpler to just request a new battery, then after you've received it, that specialist can remove the old battery and replace it by the new one at the same time.
If it was possible to ship just a battery to here (Bulgaria, oddly enogh, a phone WITH a battery is not problem), I would have already ordered one. Last time when I've tried to order a replacement battery for my old SUPPER only a single seller on Aliexpress said it is possible, sent it trough air to Turkey, where it got resend by land and took about two mounts. Even he does not ship batteries eny more ;( And I don't believe I can find such a battery in a shop.
Здравствуйте уважаемая администрация UMI Z Купил дочери смартфон с Алиэкспресс в январе в июне вздулясь батарея со стороны клавиш громкости и включения так что крышка приоткрылась Как бы заменить батарею мой адрес ulus4@rambler.ru ???
Hello, ,,, sent my phone to the site you bought it ,,, coolicool ,,, but I think it has not yet been sent, because it is a vacation and the mail is disabled, can I send it to you directly if it has not yet been sent?