umi super battery exploded

Robincomp

Hello,

Can you help me out please.
The battery of my Umi “super” phone exploded.....!!
Date of purchase data is 13/06/2016 (see pictures of papers and exploded phone!).
At geekbuying they say warrenty is only one year so they can’t help me out.
When I mail you guys @ umi I don't get replay!!!!!

Order number : geekbuying # 3677054

Regards Robin Compernolle

pkinsella

My UMI SUPER (bought August 2016 Gearbest) phone has swollen and cracked the screen.
I will leave phone on to discharge the battery. I think the battery is the problem, but it has broken the phone.
Regards
Pat Kinsella

MarcinP

Battery didn't explode on any umi phone. There was few reports about battery expansion but in this situation user should stop using phone and contact seller immediately. Also should dissemble phone to prevent further damage into other parts.
Batteries are very cheap and fully available for umi plus so was no point waiting for further damage and then complaining.

Karll7

This was on Android 7??
Because I think my battery touched the LCD int center, because appeared a white cloud in the center!!?

ssnuno1

Guys, STOP using original fast charger and don´t update to Nougat.
I think that the original charger is the source of all these problems (battery swell and lcd cracks).
While in fast charge the battery reaches high temperatures (around 50º celsius) and if you are using it during charge, it may reach higher temperatures.

If you fast charge your phone every 2 days, you can imagine whats going to happen in a couple of months....
You should rather charge your phone with regular charger.

Karll7

ssnuno1 replied at 2017-7-8 23:58
Guys, STOP using original fast charger and don´t update to Nougat.
I think that the original charge ...

Your right A7+fast charger the battery swelling!! I'm starting to use a regular charger..and thinking going back to A6!!
And what about the white cloud I got in the center of the screen.. there's anything I can do to take it off??

MarcinP

ssnuno1 replied at 2017-7-8 23:58
Guys, STOP using original fast charger and don´t update to Nougat.
I think that the original charge ...

Umi super charging temperature is limited to 45 C above this temperature charging current and voltage will be limited. Also this temperature can't be rich without using phone under charging!!!!!
If your battery temperature is higher this is indicating that you are using very hardly under charging!
I using android 7 and can't confirm this issues.

Karll7

Is it possible to open the phone and put the battery to it's normal size? Like stretching it a little??

ssnuno1

Karll7 replied at 2017-7-9 00:15
Your right A7+fast charger the battery swelling!! I'm starting to use a regular charger..and think ...

The white cloud in the center is indicative that the battery is already under pressure against the lcd.
If you´re still under warranty, this is the time to use it, if not ... time to charge it as slowly as you can in order to delay the obvious outcome or...
time to order new battery and replace it or ask someone to replace it for you.

ssnuno1

MarcinP replied at 2017-7-9 02:13
Umi super charging temperature is limited to 45 C above this temperature charging current and volt ...

This chart isn´t mine, mine has indicated about 47º celsius http://community.umidigi.com/forum.php?mod=viewthread&tid=5765&page=19#pid61643
The program I used is Gsam battery monitor https://play.google.com/store/apps/details?id=com.gsamlabs.bbm
... you can try it for yourself,,,
That chart was posted by Administrator bencebacsi http://community.umidigi.com/thread-5765-20-1.html , and he says "this heat dissipation is pretty normal while fast charging".