Z pro continues to reboot without reason

elia

My umidigi z pro continues to reboot at random while using any app or even while the screen is off.

Abituria

... and how do we have to wait this time?

Honestly I won´t be an Umdigi device in the future; the after sales services are below everything;
That´s what makes the difference between those companies: SERVICE

bencebacsi

Dear Users,
This random reboot issue affects only a few devices but the devs are aware of it and an update is in progress. The wireless OTA update has been cancelled already until the new update will be released. Please wait for the next update.

radoo

Had similar issues after the OTA yesterday. Phone still reboots randomly, sometimes there are some noises coming out of the spearker and then it looks dead (black screen) nothing happens and i need to force a reboot.

So far noone seems to have fixed it by factory reset, so I am waiting for at least a few reports that the factory reset actually solved the problem for anyone....

henkj

\n\n

layahs replied at 2017-6-28 17:33
Regretfully, I join the group of dissatisfied customers of Z pro.

I bought the phone on TOMTOP and  ...

Try to lower your volume settings. Worked for me on the 6.0 ROM on 7.1.1 no problem.

Gig4byte

Hi there,

I can also confirm this issue. Got my UMI Z Pro three weeks ago and monitored approx. 4 random reboots a day at normal use. After initially setting up my device, I upgraded to Android 7.1.1 via the available OTA upgrade. Therefore I can't tell whether it's just an 7.1.1 OS bug or a more serious hardware issue. Besides the above-mentioned, my phone is functioning normally.

I really would appreciate an Admin statement, indicating their awareness regarding this problem, which in my case, is not related to the SIM card, as I read somewhere else on this forum in another thread.

Thanks!

marcsarto

doiiiido replied at 2017-6-12 00:28
http://community.umidigi.com/thread-11351-1-1.html

It seems like the system configuration of the si ...

I have no problems with camera/wifi/bluetooth.. all this works perfectly (luckily) just having reboots!
just that.

Anyway! thanks for your help! must be useful to someone else.

Georgep

MarcinP replied at 2017-6-9 05:42
Perform factory reset, especially after OTA update.

Thank you i will try! I hope it will work

chooks06

And especially after a major firmware update.

Riker

Hi guys , just purchase the z pro recently. After yesterday update to 7.1.1 , i'm experiencing random reboot of the phone. Just read up afew post and saw that some users advise to do a factory reset.

Can anyone advise? Thank you.

marcsarto

chooks06 replied at 2017-6-8 18:53
My personal opinion. Not responsible if you lose data/brick your phone.

Like I said previously, i ...

chooks06, I've just done it (factory reset) and no solution, it stills rebooting itself. I don't know why it does but sometimes it reboot 3 times in 1 minute.
I can't use it, is always rebooting!!!!!!!!!!  
Need a solution UP now!!!

louisinspiron

Hi, you can try reflashing the lastest stock ROM available for the UMIDIGI Z Pro:

Lastest ROM: http://community.umidigi.com/thread-7333-1-1.html
Lastest ROM for 4.4V 3800 mAh: http://community.umidigi.com/thread-8488-1-1.html  DO NOT FLASH THE 4.4V 3800 mAh VERSION UNLESS YOU CHANGED THE BATTERY CAME WITH THE PHONE
How-to: http://community.umidigi.com/for ... &extra=page%3D1

elia

louisinspiron replied at 2017-5-23 03:56
Hi, you can try reflashing the lastest stock ROM available for the UMIDIGI Z Pro:

Lastest ROM: http ...

thank you louisinspiron. Does this fix hold my phone into warranty or not? it has just 4 days.

marcopetru

Same problem here, starting today.

louisinspiron

It will not void the warranty if you follow the steps on the How-to

If you need further assistance don't hesitate to contact me (only on this thread, no PM)

tango

I had the same problem; sent the phone back for a replacement.

New phone worked for 1 week, but now fingerprint sensor has stopped working.

louisinspiron

tango replied at 2017-5-24 09:42
I had the same problem; sent the phone back for a replacement.

New phone worked for 1 week, but now ...

Hi, you can try reflashing the lastest stock ROM available for the UMIDIGI Z Pro:

Lastest ROM: http://community.umidigi.com/thread-7333-1-1.html
Lastest ROM for 4.4V 3800 mAh: http://community.umidigi.com/thread-8488-1-1.html  DO NOT FLASH THE 4.4V 3800 mAh VERSION UNLESS YOU CHANGED THE BATTERY CAME WITH THE PHONE
How-to: http://community.umidigi.com/for ... d=11&extra=page%3D1

tango

louisinspiron replied at 2017-5-25 21:15
Hi, you can try reflashing the lastest stock ROM available for the UMIDIGI Z Pro:

Lastest ROM: ht ...

I'm already on the latest ROM

chooks06

tango replied at 2017-6-1 20:52
I'm already on the latest ROM

If you've received the latest ROM via OTA, there is still the chance that flashing the ROM can work.. It basically sets the phone to "clean" condition.

elia

louisinspiron replied at 2017-5-23 03:56
Hi, you can try reflashing the lastest stock ROM available for the UMIDIGI Z Pro:

Lastest ROM: http ...

Hi, I didn't reflash the stock rom yet, but yesterday I recived the notification for a new firmware via OTA.
I did the upgrade to V7.01_20170605_20170605-1620 but the problem still the same. my phone continues to reboot.