Buttons beside fingerprint sensors not working

chewy

Does anyone have such issues?
Apparently now I have to use the navigation bar in order to do a back and open up menus via screen, instead of the button situated on the left and right of the fingerprint sensors.

alex2k6

I from the first day does not work. I tested by the test (by holding down the play and volume -  ).

MarcinP

Hi
The physical buttons will not work if you have virtual buttons activated.
If changing of physical /virtual settings are correctly set and there is no help you should perform factory reset.

chewy

with virtual settings switched off, the return button does not work, neither does the other one works as well.
let me try a factory reset, and see if it works.

thank you!

chewy

after trying a factory reset, the buttons do not work.

chewy

Think I need assistance with Umi Support.

MarcinP

chewy replied at 2017-2-25 22:47
Think I need assistance with Umi Support.

As probably you have tried every possible option which user can do (checked /change settings, factory reset) so you should contact seller.
Of course you can try SPFT and flash system to latest one to overwrite all partitions/drivers.
Here is SPFT updating instruction
http://community.umidigi.com/forum.php?mod=viewthread&tid=11
And here you can find all available ROMs
http://community.umidigi.com/forum-131-1.html
I would try android 6.0 firstly.

chewy

Tried factory reset to Android 6 first, physical buttons didnt work.
Upgraded to Android 7, physical buttons still irresponsive.

3 mths using the phone and the buttons spoil, and the support email provided in Umi Digi side does not respond.

MarcinP

chewy replied at 2017-2-26 10:08
Tried factory reset to Android 6 first, physical buttons didnt work.
Upgraded to Android 7, physical ...

But you need contact to seller not to umi support as umi is not taking responsibility of device warranty only reseller.

chewy

MarcinP replied at 2017-2-27 05:01
But you need contact to seller not to umi support as umi is not taking responsibility of device wa ...

its the official store by umi digi.