Z PRO, Camera problem, Focus?(Fixed)

JackDeth2

Hi all, Only had the Phone 6 days.

I had high hopes for this phone, It was all ok, Got it because of the camera. It was working fine until I came to take a photo yesterday. believe I have faulty camera module.
Camera will not Focus distance, Selfe Camera works fine, Black and White lens works good, but the main camera will only focus in on something about 4-5 inches away.
Anyone had same?
Tried factory reset.
Reflash latest rom.
Believe its hardware problem.
Going to contact GEARBEST for Replacment.

Was happy with the Umi Super I had.

Anyone know best option for return post from UK? Thanks.
Also does anyone from UMIdigi look at these posts. as if I was to contact UMI direct would they send me out a camera unit I would repair it myself.
Added: 20:30, 07/04/2017. Here is a video I did to show whats wrong.
https://youtu.be/XQs095Fhl1g



25th JUNE update. Here are the new videos I did to show more detail, Sorry about quality, Filmed on one of the Z Pros, lol
I finaly got roun to doing it. ( I forgot to refocus the first vid and couldn't be bothered to do it again, but you can still see whats going on)
New Videos of the problem, Full tear down and fix.PART 1       https://www.youtube.com/watch?v=hAwkhvPx4AY&t=63sPART 2       https://www.youtube.com/watch?v=K8JEAYjLQ6UPART 3       https://www.youtube.com/watch?v=cDG8B6pE7xk
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brutus1966

I had this too shame but I use open camera now witch works fine
https://play.google.com/store/ap ... camera&hl=en_GB

wanabfishn

brutus1966 replied at 2017-4-7 13:24
I had this too shame but I use open camera now witch works fine
https://play.google.com/store/apps/d ...

Brutus1966 so you had focus issue to and using open camera fixed it? So using open camera there autofocus works properly?

wanabfishn

brutus1966 replied at 2017-4-7 13:24
I had this too shame but I use open camera now witch works fine
https://play.google.com/store/apps/d ...

Just thought of another question. Does open camera let you pick which camera you want to use, like the color one only, or the monochrome one only?
And does it also allow you to select both cameras to use so that you get a better resolution pictures?
I'm just curious as I have open camera on my wish list and I'm waiting for my Z Pro to arrive.

JackDeth2

brutus1966 replied at 2017-4-7 13:24
I had this too shame but I use open camera now witch works fine
https://play.google.com/store/apps/d ...

Thanks for the info but I've tried lots of different camera apps, open camera included nothing works.
It's like its stuck in macro mode or something. Lens is faulty I'm sure of it.
hope it don't cost too much sending it back, hope new one is ok.

jeetkumarhadial

I've the same issue, I feel that the camera fails on focusing and results in blurred image with too much noice,
Even on a clear sunny day the result is simply disappointing. I'm not sure, if it's hardware issue or software but whatever it is, needs to be resolved.
I've compared my Nexus 6P with Umi Z Pro, here are the results. I had to resize the images but still the difference is pertinent.

JackDeth2

\n\nUpdate,

So people know I have taken the Z Pro apart and it's the Camera module fowling on the outer lens or case, it doesn't let the mechanism move enough, so I have put some sticky foam tape cut small around edges to hold the module away.
Camera now works fine.
Although like the person above has mentioned with the sample pics, most images are blurry, seems like a lot of noise in the photos unless bright sunlight.
Added a photo 27 may to show what I did.

mallo88

Hi mate I am having the same problem too, the phone just doesn't focus anymore, seems like it's stuck on macro function... Any advice? Could you give me detailed informations about the fix you used???
u

SUPER-USER

I am very curious how the Z1 is.
Even thinner, even less space for the camera.

SUPER-USER

If the camera actually has too little space and therefore not properly focused, then this is clearly a hardware problem.
I am curious how UMIDIGI wants to solve this problem
(or whether they leave us alone and do nothing.)