Umi plus E battery from 40% to 10% in seconds

shadygun

malanore replied at 2017-5-22 09:22
I sent the files to the mentioned email. it contains a link to this thread and an attached file, so  ...

I would never recommend you to share your log files .. especially if you are using banking apps, please make sure you delete the logs that are really private.

marcos599

After only 3 months of service my smartphone starts to give battery problems, before getting off in a short time then when it reaches 47% it goes to zero in a few moments for a couple of days it has also begun to swell itself I just hope it does not explode in Pocket. Please help UMIDIGIT support

malanore

shadygun replied at 2017-5-22 15:45
I would never recommend you to share your log files .. especially if you are using banking apps, pl ...

Thank you very much

But I don't use anything (except my secondary mails) on that phone so far.

I am just waiting to see what they come up with this time!

mrwine

http://community.umidigi.com/thread-6386-1-1.html
here 3 more people with the same issue.
I'd like to ask to UMI to send all of us a replacement battery so we can have it replaced by some expert (personally I cannot send my phone to China to be repaired since this is the only smartphone I have at the moment).
And I can't send you logs because I have deeply personal info in the smartphone such as banking accounts.

I'm very satisfied with this phone, I just wish it didn't have this battery issue.

malanore

Guess what?

The phone now stops working at random times. It doesn't do anything useful anymore. Under 90% I can't trust it!

Thanks UMIDIGI for your support!

Back2business

\n\nReally ? the famous "factory reset, flash and format" way did not work to solve the issue ? how come...? well it's the only thing we are able to come up with. sorry guys.(being sarcastic)

MarcinP

malanore replied at 2017-5-26 18:40
Guess what?

The phone now stops working at random times. It doesn't do anything useful anymore. Und ...

Guys.
If you have such issues with hardware and spare parts are available please contact to seller for warranty and choose one of options provided by seller.
We are sorry for your inconvenience with battery but we can't repair this remotely.

Elbaz

bencebacsi replied at 2017-5-18 21:50
The log files are baing saved continually, so even if your phone turns off suddenly, the result mi ...

Hi,
After taking the log files, any progress to know the why this behavior happens ?

mrwine

MarcinP replied at 2017-5-27 05:06
Guys.
If you have such issues with hardware and spare parts are available please contact to selle ...

After the latest OTA the battery issue has been fixed.
As I stated MANY times before it was a software bug (the OTA log says that a battery bug was fixed, and it was indeed).
Now this phone just needs a tweak to its camera in order to be PERFECT

mv123

I've been having the same problem for the last few days...and the recent update did nothing.  I got this phone in January and it has been working great till now. I am very disappointed in it and it is of no use if the battery is going to drain in a matter of a few hours.  It is completely unreliable.  I don't want to have to do a factory reset etc etc..from all the comments I have read this has not solved anything.  I really hope UMI gets their act together and offer a viable solution.