Umi plus E battery from 40% to 10% in seconds

shadygun

Hi Admin,

Let me make these points very clear

1. We are not testers for your product, you cant ask us to do this and that when we have our own busy schedule.
2. we are consumers and when so many people are complaining and you still asking us to do logs and stuffs is just not right.

we are not asking you to release A7 or give us new features, we are just asking you to fix bugs that are already existing and make it better for us consumers.

Nedler

Hello, I have the same problem with the battery, it collapses when I get to 30% !!! Umi get your act together and Fix this Problem or I will
be demanding a Total refund this is un-acceptable !!!!

malanore

I sent the files to the mentioned email. it contains a link to this thread and an attached file, so it might go to the spam folder!

I am looking forward to seeing what you can do to fix the problem. Under other conditions, I would not share private information, so I am expecting to see some results, other than promises.

The phone is overall doing its job, and I have no big issues with it (even the bugs and screen precision thing are not really that big of a problem). BUT, this problem (the battery thing) is just ruining the entire experience, and I am back to using my old iPhone 5s as my primary phone, just because I can't trust this one anymore. It just dies whenever it feels like it, and that's just SUPER ANNOYING!

One of the reasons I wanted this phone over others is the promising battery (4000mAH) and guess what?? it turned out to be the biggest issue!

shadygun

malanore replied at 2017-5-22 09:22
I sent the files to the mentioned email. it contains a link to this thread and an attached file, so  ...

I would never recommend you to share your log files .. especially if you are using banking apps, please make sure you delete the logs that are really private.

marcos599

After only 3 months of service my smartphone starts to give battery problems, before getting off in a short time then when it reaches 47% it goes to zero in a few moments for a couple of days it has also begun to swell itself I just hope it does not explode in Pocket. Please help UMIDIGIT support

malanore

shadygun replied at 2017-5-22 15:45
I would never recommend you to share your log files .. especially if you are using banking apps, pl ...

Thank you very much

But I don't use anything (except my secondary mails) on that phone so far.

I am just waiting to see what they come up with this time!

mrwine

http://community.umidigi.com/thread-6386-1-1.html
here 3 more people with the same issue.
I'd like to ask to UMI to send all of us a replacement battery so we can have it replaced by some expert (personally I cannot send my phone to China to be repaired since this is the only smartphone I have at the moment).
And I can't send you logs because I have deeply personal info in the smartphone such as banking accounts.

I'm very satisfied with this phone, I just wish it didn't have this battery issue.

malanore

Guess what?

The phone now stops working at random times. It doesn't do anything useful anymore. Under 90% I can't trust it!

Thanks UMIDIGI for your support!

Back2business

\n\nReally ? the famous "factory reset, flash and format" way did not work to solve the issue ? how come...? well it's the only thing we are able to come up with. sorry guys.(being sarcastic)

MarcinP

malanore replied at 2017-5-26 18:40
Guess what?

The phone now stops working at random times. It doesn't do anything useful anymore. Und ...

Guys.
If you have such issues with hardware and spare parts are available please contact to seller for warranty and choose one of options provided by seller.
We are sorry for your inconvenience with battery but we can't repair this remotely.