Battery expansion

MarcinP

harshitc replied at 2017-5-20 11:47
UMI should take responsibility of smudge line defect, and provide proper solution on fixing it...

Umi/Umidigi is taking responsibility of faults but you need contact to seller as warranty is done by seller.

Sad

Very good, I am glad to learn, only I am asked to send the phone with the battery inflated, only it is absolutely not advisable ...
It would be much simpler to advise them to send a new battery

harshitc

I bought it from gearbest and they are asking me to ship this phone back to them to fix the smudge line defect issue. They are asking me to bear the shipping cost, however it should be UMI who should be bearing this cost as this is production defect.. Secondly, when i asked them how long it will take to fix this and ship it back to me, they are very non-committal on this.

Can UMI address this ??

MarcinP

Sad replied at 2017-5-20 19:39
Very good, I am glad to learn, only I am asked to send the phone with the battery inflated, only it  ...

I understand you but seller want to check for third party interference to device.

yel

I found out today that my battery is also expanded (device is always in cover so I did not notice it earlier). I've contacted Banggood, but did not hear from them yet.

Sad

Would be good that UMI supplies the baterie to the official seller to finally solve is problem ...
Or I want a UMIDIGI Crystal in clearance
I'm joking, even if I'll be happy: P

Monteral

How can we get a new battery? I didn't find that on aliexpress. Now the phone shows its only 1000 mAh available instead of 3700. And battery will fully drain in 6 hours. And what is the analog of this battery? Wait a month to get a new battery is rediciolus...

Sad

Indeed, how to change the battery if ultimately UMI does not send it, a small commercial gesture, I do not know

Cessio(Hungary)

\n\nHello! My battery is also inflated! I ordered from igogo.es. Is there any way to get my money back, or is there any insurance, that the repaired phone's battery won't inflate the same.
Thanks.

MarcinP

Cessio(Hungary) replied at 2017-5-22 03:47
Edited by Cessio(Hungary) at 2017-5-22 03:53 \n\nHello! My battery is also inflated! I ordered from ...

Try contact to seller and ask for partially refund to cover battery cost.
Also please change ROM if batter is 4,4V and 3800mAh.