Phone has shipped

philtonksy

\n\ndue to the quality of the responses from Umidigi on here (clearly not actually reading or acknowledging the issues we're experiencing from our so called "flagship" phone, i've contacted Gearbest to inform them that the item is not fit for sale, backed up by a link to this forum as well as pictures and videos of the issues. I suggest you all do the same as from the looks of the ongoing issues with the standard Z2 on this forum, we'll be waiting a long time for any kind of fix
I've also PM'd this message directly to the forum admin (bencebacsi) to ensure it's seen

Good luck to anyone who decides to keep their Z2 Pro, mines going back
edit - can't seem to PM him.. tpyical of a forum where you can't even create a new topic..

Pirroncello

I messaged Gearbest too and they are offering a refund also to me.  I am having the same concerns. These are the current problems that make it unusable

1) Fingerprint / PIN Incorrect Issue
2) Camera freezes
3) Wifi / Bluetooth very weak

Empzurg

\n\nCan I assume the 20180830 still does not fix the pin/pattern issue. Also that update is not available as OTA and I didn't really want to start flashing it other ways, especially if it's not going to fix the problem.

I've seen on XDA forums somebody has created a fully working Rom for the Z2 so hopefully they may produce one for the Z2 pro. 1st impressions I'm liking the phone and  would like to keep it and its a hassle sending it back to Gearbest but if the Pin/pattern issue isn't resolved very quickly then I guess it will go back. Thinking I should have stuck with Xiaomi.

gaiaesque

my z2 pro info shows it was "Hand over to airline." in HK 6 days ago. just wonder how long do i have to wait for getting this phone.

is that possible that i have to wait for another 20 days???

Empzurg

So now I discover I can't even get my phone recognized by any of the 3 windows 10 computers I have as I was going to try to flash the 20180830 update. Tried everything to get them recognized, reinstalling drivers, installing legacy drivers but cannot get the phone identified as a preloader device. Why is this update not showing as a FOTA update, if I check for updates on the phone it says that the phone is up to date but it the 20180823 version?

MarcinP

Empzurg replied at 2018-9-9 18:47
So now I discover I can't even get my phone recognized by any of the 3 windows 10 computers I have a ...

Hi,
The build number will never change due to google certificates.
So if phone showed that the phone is up to date then there is no OTA updates available.
Please keep your pc connect to Internet and connect phone to pc, let pc find drivers.
Then follow SPFT instruction

Empzurg

MarcinP replied at 2018-9-9 19:54
Hi,
The build number will never change due to google certificates.
So if phone showed that the ph ...

In the rom section the most recent update is 20180830 but the ota version is 20180823 so I assume the most recent update hasn't been pushed to OTA. Don't think that has anything to do with build number or am I totally misunderstanding things?

I can connect my phone as a usb device but am unable to use it with SPFT, as completely unable to get it recognized as a preloader device.

BPNL

Empzurg replied at 2018-9-9 20:47
In the rom section the most recent update is 20180830 but the ota version is 20180823 so I assume  ...

Did you completely power off? You shoot shut down and than connect (sometimes with power button pressed)
Had this with my current phone.

Empzurg

BPNL replied at 2018-9-9 21:01
Did you completely power off? You shoot shut down and than connect (sometimes with power button pr ...

The phone has been powered on and off so many times and no update available. Just tried setting a fingerprint and pin again and guess what?

That's correct, I'm having to factory reset it again!

I think I've had enough.

philtonksy

i've been talking to Umidigi support on Facebook and the last response i received was "We can't force you to keep phone, so if you aren't happy please talk to seller, otherwise please give to us more time to fix issues" - no apology, no timeline..

Appalling customer service