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Edited by MarcinP at 2016-12-24 07:23 \n\nPlease try post 27 again with developer option and USB debugging (this option is not recommended and no need to be used for SPFT but as we have nothing to loose and you can't update your phone we can try) . Then try SPFT again.
Maybe uninstall all drivers firstly. Did you install any driver for other brand on your computer? Please reboot you computer and start whole process again step by step. Are you using Windows 10 64 bit?
1 install driver
2 open SPFT
3 get Scatter file change to firmware upgrade and press download
4 switch off your phone and use same USB connection on computer and connect your device
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