Problems with my UMI PLUS E

Eddie

MarcinP replied at 2017-1-9 05:22
I would flash completely fully ROM. With every cases this helped so far.
Please follow this instr ...

I followed your message (preloader check, mode firmware upgrade...) and it's always the same, even worse and worse because now, impossible to configure the smartphone (it freeze before the end)...

thetmy

\n\nHello everyone,

Same problem with my UMI PLUS E.
Display suddenly goes dark (it's on but black).
Have to hold power button to force reboot.
Also it doesn't wake up when the error happens when it's on standby.

It seems to be a problem with the radio hardware or firmware.

If you use the phone without a sim-card or in flight-mode, everything is fine. Also fine when WiFi/Hotspot is off and 3G/4G is on. Somehow when the phone switches between Wifi and mobile this error occurs.

Have done a factory reset with no change.
I'm usig it in Germany on O2.

Has it worked for anyone to manually flash the ROM as described in this thread?

Jackk

Hello,
I bought 3 Umi Plus E for me and my family.
One with a sim Orange and the other 2 with a sim SFR / RED (I'm in France)
The one with the Orange sim has no problem but the other 2 with the sim SFR / RED have the same problems as you despite having flashed them with the latest version.
So I think like you, that's a firmware problem.

Eddie

Jackk replied at 2017-1-9 20:54
Hello,
I bought 3 Umi Plus E for me and my family.
One with a sim Orange and the other 2 with a sim  ...

And when you switch SIM card between the 3 phones, just the phones with RED BY SFR SIM card have the problem?

thetmy

heimi replied at 2017-1-8 16:24
Hi Marcin, thanx for the hint with the flash Tool. Unfortunately, I saw your post when I had finishe ...

1 Factory mode
2 Automatic Test
3 Manual Test
4 Single Test
5 Test Results
6 Debug Test options
7 Erase eMMC
8 Version Information
9 Reboot Phone

Option 7 is meant, but like he said, it can be done from the android setting.

Please report back after a day of use, would be great if this actually works.

Eddie

Jackk replied at 2017-1-9 20:54
Hello,
I bought 3 Umi Plus E for me and my family.
One with a sim Orange and the other 2 with a sim  ...

Always the same problem even if I remove the SIM card...
Look the video : https://www.youtube.com/watch?v=rIMw8yPsxFs

MarcinP

Eddie replied at 2017-1-9 19:59
I followed your message (preloader check, mode firmware upgrade...) and it's always the same, even ...

Hi
Sorry for any inconvenience.
I would try older ROM versions from here
http://community.umidigi.com/thread-5752-1-1.html

MarcinP

And you can try this one too
http://community.umidigi.com/thread-5919-1-1.html

MarcinP

Hi guys
I contacted to engineers and they mentioned that there could be hardware issue cause screen getting black and no response.
But if this problem wasn't there before updating please come back to previous ROM and wait for next update as maybe in some devices is drivers /software issue.
If you have time and a bit patience you can remove sim/sd cards and try restart device or try flash again and test device to give more informations to us to improve system as currently we don't have device with same issue and we can't investigate this problem.
Of course if you are not happy with product you can contact to reseller for warranty.

robaeh

MarcinP replied at 2017-1-10 15:48
Hi guys
I contacted to engineers and they mentioned that there could be hardware issue cause screen ...

Hello,

I just testet with previous ROM and the Problem is the same.
I don't think its a Hardware problem.  Its not possible to prrvend OTA Update. But the black screen was also in the previous Version.