Battery expansion

tunino

Umiadmin i totally understand this , but let me be very unhappy of your product. Before UmiZ i bought also a Umi Super and i was happy of that. After these experience i'm force to strongly give you a bad feedback , here, with my friends , colleagues and over all the social media. I understand that warranty is not from your side but sure yu can do something better for your VERY VERY UNHAPPY productss owner. I have to pay about 50$ on a Smartphone of 200 for getting repair. Already 8 people that was looking to buy UMIZ yesterday from your Official Page on Facebook tell me that after i shared my experience thy will not buy it anymore.
Try to take care of people that trust you also if is not your side of warranty..... haveing horrible feedback over the social media is a hard weight for a new brand

tunino

Can be possible to receive a replacement battery? They are not yet avaiable to buy anywhere . Please help us to recover this phone

bencebacsi

tunino replied at 2017-3-30 23:50
Can be possible to receive a replacement battery? They are not yet avaiable to buy anywhere . Please ...

Such battery issues are very rare but quite not unique and can affect even the most expensive models of the most known brands.
Some examples:
http://forums.androidcentral.com/samsung-galaxy-s7/747105-samsung-galaxy-s7-battery-swelled-up.html
https://forums.macrumors.com/threads/iphone-6-swollen-battery-redress.1979934/
While we already apologized and tried to help you and asked you to request your seller to repair your phone (what is quite normal since you never request directly the manufacturer to repair your phone but that's the duty of your seller, whom you paid), you've rather chosen to attack our company by spamming our facebook page, so we had to ban you there. That doesn't help anyone and if that were a correct behavior, you could blame almost all brands of the world.
If you need it, spare batteries will be available on aliexpress.com in a few weeks. So please be patient and search for it or contact us again later.

dima_finne

The same problem. The battery swelled. I wrote to the seller on Ali, he promised to help, it will be good if he helps. But honestly, to buy a new battery on the phone, which is less than a month, there is no desire. And this is the manufacturer's problem that they have produced poor-quality goods. If the seller on Ali refuses to give me a new battery, what should I do? Buy at your own expense? I then in my life will no longer contact with the purchase of new phones from China and all friends will be advised not to do it

serrucho

Jajajajajjajaja!!!
Welcome to excellent UMIDIGI support.

dima_finne

Came the seller's reply:
Dear,
So sorry that we don't repair the spare part problem.
Sherry
What to do next?
Seller on Ali: Sunset Huang, Shop https://ru.aliexpress.com/store/2348181

Kalosbg

\n\nI have same problem​.
I tried to contact seller Banggood which is "Licenced shop" but don't have response.
Dear Umi please tell me why you give licence to sellers which didn't respond for troubles with your products.And what should seller must do when battery is damaged?
No one company will accept to transport device with damaged lipo battery...
DHL: http://www.dhl.com/en/express/sh ... e_damaged_batteries
UPS: https://www.ups.com/media/news/e ... ery_regulations.pdf
FedEx: http://images.fedex.com/us/packa ... Shipments_fxcom.pdf

MarcinP

Kalosbg replied at 2017-4-3 23:19
Edited by Kalosbg at 2017-4-3 23:50 \n\nI have same problem​.
I tried to contact seller Banggood w ...

That why you can ask seller for partially refund and this money you can spend for buying new battery.

Kalosbg

OK, but  where to buy new battery and what is going on with warranty if i open and change the battery?

Kalosbg

Dear Umi team please tell what will you do when your licenced reseller contact you with battery problem device.