Battery expansion

GODOY.EQUISUL

Eu tive o problema da bateria expandida Eu entrei em contato com Aliexpress e eles não me deram atenção Eu vivo no Brasil e agora eu não sei o que fazer Eu vou perder meu dinheiro investido.

hamood

MarcinP replied at 2017-6-26 04:46
Please read this thread for warranty explanation and repairing offer
http://community.umidigi.com ...

Great news, thanks for your prompt response and your attention.

onos

GODOY.EQUISUL replied at 2017-6-26 20:54
Eu tive o problema da bateria expandida Eu entrei em contato com Aliexpress e eles não me deram a ...

It is unbelievable, you get crazy, after less than 4 months, the salesman does not guarantee.Umi claims I must contact the seller ....
Hi Customer,

Please kindly provide below information:

1. Record that you have asked the seller already (where you buy the phone) but they refuse to help you.

Please kindly understand as Umi has deal with seller about warranty and after-sales part so that we can make a global solution. When have problem need first ask seller to solve because this is the fastest way. If all to Umi directly it will be very slow and will have a bad service. Umidigi Z battery problem is an urgent case, our focus is for customer can't get any help from seller only.

Sorry for trouble and hope you kindly understand.

If you have not contact the seller please contact with them firstly.


2. Your phone problem photo

3. Your contact information:

Name:
Address:
Country:
Post code:
Tel:


When above 3 parts information all have, we will arrange transportation soon.


------------------
Best Regards,

Amy Wang


UMI Technology Limited





www.umidigi.com

[img]https://ci3.googleusercontent.com/proxy/VCp1q66tGQwqMLl_NMMzwIpzbT2WelhqTLgeWZhn0sqRgo2fmf6-mgHRBE8T1rfWTKBaLuJNHZZ4XQht3Sm3v8OBtVau9dD0BEZLWU86KBDCM0hVZCztqF2Gvo41VgYIXP0fQ1QR4PazHycRvPesy5t_3ScuKX03loB3Qzn3bj_z=s0-d-e1-ft#https://exmail.qq.com/cgi-bin/vi ... &uin=2616817973[/img]

Message History Show messages for current order only

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About this order

Order number: 81287370353911(Current order)

Sunset Huang
17/06/21 00:58


Dear,Sorry that it has out of guarantee .Sherry





Dear,Does not play a role. With a new battery, which is supposedly in planning on the part of umidigi, the problem is solved. The phone is very good, the best thing I have been better. Do you know wan we will buy a better Battzerie?Kolovos


Me
17/06/20 04:44



Sunset Huang
17/06/20 01:42


Dear,You got it on february 23th.Sherry





Dear,Why, there are only three months from delivery.Regards,Kolovos


Me
17/06/19 02:54



Sunset Huang
17/06/18 23:09


Dear,Sorry that it has out of our guarantee.welcome to your new  order,we can give u some discount .regards,Sherry





more photos




Me
17/06/16 11:24




Unfortunately, it is a more serious problem, the battery inflates, the lid can not snap into place. Gases probably form inside. It is already so far that nothing works. I ask you to send me a new battery, please help us, I also thank you for the discounts for future ordersbest regardsKolovos

onos

Hi Customer,

Please kindly provide below information:

1. Record that you have asked the seller already (where you buy the phone) but they refuse to help you.

Please kindly understand as Umi has deal with seller about warranty and after-sales part so that we can make a global solution. When have problem need first ask seller to solve because this is the fastest way. If all to Umi directly it will be very slow and will have a bad service. Umidigi Z battery problem is an urgent case, our focus is for customer can't get any help from seller only.

Sorry for trouble and hope you kindly understand.

If you have not contact the seller please contact with them firstly.


2. Your phone problem photo

3. Your contact information:

Name:
Address:
Country:
Post code:
Tel:


When above 3 parts information all have, we will arrange transportation soon.


------------------
Best Regards,

Amy Wang


UMI Technology Limited

www.umidigi.com

Cmonolith

I got the same problem,

The battery on my UMI Z start overblown in my pocket during my night shift last night, i turn off the device.

This device is ticking bomb, i will report this brand to European Commision and try to ban it in EU.

I have it only two months, what a waste of money and time, and now battle to get what i paid- correct device.

Just to mention that the screen was not correct,  as it was factory defective.

                                               BRAVO UMI OR UMIDIGI, OR YOU CAN CALL YOURSELF UMIMAYBE

chips974

bencebacsi replied at 2017-6-21 11:08
Dear Users,

UMIDIGI will manage to replace all defective batteries or to repair each handset with d ...

hello i m just angry i bought 2 umi super and one umi z i have the problem of a swelled battery with my umi z, i resent it to Gearbest.
. Ok i bought my phone to Gearbest  but who built the umi z?? You did ! I gave you my trust and this is my reward if i want another umi z i must pay. He s guaranteed and Gearbest ask me to pay because you can't fix it !!

This is the solution Given by Gearbest below : (you think it's normal ???!!!??? It's à shame ! And i bought 3 umi phones !)


Waiting for efficient Reply

Best regards




We have received your returned item, thank you.


After inspecting it carefully with our technicians, we regret to inform you that this item cannot be repaired.


By way of compensation, we would like to offer you 2 options:


Option 1- Partial refund to your Gearbest Wallet as store credit.

We can refund you to your Wallet 120USD and exceptionally offer you extra points(E.g. If your refund is 1 USD = 2 points, 3 USD = 6 points etc.).

You will receive this refund within 24 hours. You can use this credit for future purchases on our website.


Learn more about wallet benefits : http://www.gearbest.com/about/gb-wallet.html

Learn more about points benefits : http://www.gearbest.com/about/about-points.html


Option 2- Repay a small fee for a resend.

We kindly ask you to pay us 140USD and we will resend a new item to you.

If you choose this option we will send you a PayPal invoice for the payment in the next email.

suyi95

bencebacsi replied at 2017-6-21 11:08
Dear Users,

UMIDIGI will manage to replace all defective batteries or to repair each handset with d ...

Hi, i've read all tge posts and i have the same ptoblem with my battery. The problem is that the battery is growing everyday more and more, right now the touch screen is completely broken because of that . I talked to Aliexpress but they told me that i hace to pay 100$ because of the touch screen and i cant understand that because i didnt break it, it was the battery so why i have to pay? Please, i bought the UMI Z thinking it was a good decision but now i don't know... Why the official UMI can't do something?
PD. Sorry for my english

dima_finne

Good afternoon! The letter was sent on June 22, there is still no answer. How to understand if the battery is shipped?

kirikou

Hello,
I contacted my dealer after the battery problem. My phone is very often burning and as soon as I have the android alert I turn it off. I do not even leave it on at night frightened to find me grilled like a sausage.
But in fact the coolicool dealer does not want to know anything. He wants pictures ... pictures of me in grilled sausage ????
I turn off my phone before there's a lot of damage. So basically I have to grill it so that we can do something for myself.
I find that shameful.

tech_noir

Cmonolith replied at 2017-6-30 01:13
I got the same problem,

The battery on my UMI Z start overblown in my pocket during my night shift  ...

Hey, cool down I suffer the same problem and understand your frustration but... think a bit.

1. It is a SONY battery and I remember reading (and liking) this before buying. So Umi suffers loses due to SONY's fault (or cheating on them), not their own. OK, it is deffective and it sucks.


2. Samsung and iPhone had some serious problems with batteries exploding too. At least I haven't heard of an actually exploded UMI.
3. Big, but thin and fast charging battery... nice, very nice... At least when I bought mine almost nobody around had this.... Well when you chose an advanced new technology, you also take the risks. Like owning a new to market sports car if you like... Nice to own and show off, but it also has a certain risk. Lamobrghnini also used to had a problem with bursting in flames while driving normally. Slill a lot of people dream to own it.
4. An advanced tech, from an unknown and obviously small brand that basically assebles components, made by other companies is a risk. Buying form a virtual seller located an another continent is too. I took it, realizing that it is risky (well... with the first UMI)

It is mostly a matter of choice.  If you believe that other brands do not have faults, go on... Remember the last Galaxy Note (and again battery problems)?
My sister recently had a problem with her latest ultra-giga EDGE boght two months ago, caused by a defective mainboard.

In my country the telecoms generally offer about 4-5 brands in total, and the prices are about double or tripple. Part of this is that it is pre-calculated that some of the phones will be faulty. The warranty service time is 1-2 months and sometimes it happens to call it 2-3 times to attempt to fix it before they give up and give you a new device.
Look at it as the normal cost - some taxes, - the office and sallaries of the mercaint and his profit, - the calculated % of the faulty phones to be replaced. Well... This simply should be considered when making a choice. BTW my seller (approved by UMI) does great so far, accepted the phone without negotiating and questions. Will see if I will and how get it back. Considering the distance, it is well.

Umi's communication with clients and client support is quie terrivle, trough....