Camera flash light

Bahjat

The phone plus E is very good but I have problem with my flash light camera it's not working with the camera but if I want to on it with flash light app it will work normal

mickydoodles

Bahjat,

I am having the exact same problem with my UMI Plus E, Flash works perfect via Torch or flash ligh apps. The flash will not remain on when i use the camera. I have tried various cameras, Cleared the Cache and Storage of the camera apps with no joy, full battery run down, factory reset etc.

When i first open the Camera app and tap the screen to focus on the dark object the flash initially flicks on for a split secound and then disappears. When the photo is taken the flash does 'Flash'.

Any help will be greatly appreciated, Love the phone and dont want to be forced to return the phone for what looks to be a software issue.

Back2business

well if you're waiting for software issues to be fixed, then be ready to wait until your death.
Same apply for hardware issue though.
There are much bigger concerns about their devices that are just ignored by umidigi.
Furthermore, Plus E is a dead device. don't expect any support nor update. and of course, no upgrade lol.

chance

Back2business replied at 2017-8-16 18:13
well if you're waiting for software issues to be fixed, then be ready to wait until your death.
Same ...

I bought this phone in pre-sale and arrived end of january 2017!!! This phone is no more old than 6 months with really good hardware configuration. If this is true that will be my last phone from UMI. They lied with Android 7 which never will arrive. Nevermind but I accept only bug fixed and security update for 1-2 years.

Back2business

\n\nHi chance,
Since our Plus E, 12 devices have been launched...in 9 monthes...!
We know for sure that due to motherboard crafted by umi, 7.0 won't fit in.
We never had ANY security patch update, despite the hundreds of highly critical vulnerability, and not even after the recent worldwide security issues ...
We never had any major updates for this device, only minor bug fixed. (What about crap camera ? I just compared stock camera app with my brand new OnePlus 3T, Plus E is ridiculouly bad and 3T is only 100€ more expensive...)
We never had any proper support. I don't consider the constant "reset and flash" an adequate way of dealing with issues from a support team.
Every customer facing an hardware issue, whatever device, is answered "go buy the faulty piece somewhere and have it fixed"...is this an adequate way of dealing with faulty hardware ?

You say Hardware is good ? I don't agree. Screen is OK and battery capacity too but thats it to me. Soc is barely medium range, and the whole thing dreadly lack of optimization. Most devices with similar hardware are behaving much better on main tests... i.e give a random mechanics spare parts of a ferrari engine, he might eventually make everything work together but will never come up to a proper ferrari engine...

I used to say that regarding the price we usually paid ~210€, device was ok. Since I got my 3T for 320€ (including 4 days delivery fees from china), and considering the lies, the issues and the total lack of consideration, I would not even spend a single € on it.

droutis

mickydoodles replied at 2017-8-16 18:05
Bahjat,

I am having the exact same problem with my UMI Plus E, Flash works perfect via Torch or fl ...

Flash is not supposed to remain on when you take a photo, normal use is to flash at the exact moment the lens take the picture. Isn't this common knowledge?