Weird spot under the screen

Rob1NNk0

I am very happy of new phone but this spot was the first thing I noticed. I don't know what do with it. It vas hard to get the phone to my country so I am afraid of claim. There is some spot under the screen, I had to breathe on it to make it visible for camera. It's not visible untill I lock screen. Can anybody tell me what it is? Thanks.
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chance

This is not typical. To be honest to you its time to apply warranty. :-( Or type to BEN maybe you will need change display by yourself at home

MarcinP

Hi
If this is not to visible when you using phone and if touch is still sensitive on this spot you still can using phone.
I understand that this surface fault making you very frustrated.
I presume that this is glass coating failure.
You can try get glass protector and apply over screen and maybe this will "fix" (hide)  this problem.
Of course you can contact to seller for warranty.
But as you mentioned about hard to get device to your country you can ask for partially refund which should cover screen replacement cost if glass protector not "fix" (hide) this issue.

mangistar

Hello,
same problem here. I have sent already message to the UMI official store,but they haven't given any answer yet.I am really disappointed of them.
My phone has some strange lines under the screen that become visible everytime i use my phone.
I guess is construction faillure as more people are facing on the same problem.

mangistar

Screen is deliberately dirty,so you can see for what i am talking about

mangistar

mangistar replied at 2017-2-13 16:38
Screen is deliberately dirty,so you can see for what i am talking about

sorry photos couldn't be uploaded.

Rob1NNk0

\n\nThis is an answer of banggood.com technical support

Good day for you.

Thanks for your letter.

We suggest that send back for repairing is a good choice.

Do you agree it? But please check here:

1 Year Warranty
We offer one year warranty for phones. Accessories such as batteries, cables and chargers have a one month warranty.If the phone is faulty within one year (counted from the date of delivery), customers can send them back for free repair. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.
If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the phone (the motherboard and screen are not in the scope of this free repair policy).
(If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered. )

If you have any question,please let me know.

Waiting for you.


I dont know, how long will it take since send to arrive? And then repair it and send back to me...I think it takes more than a month

Rob1NNk0

Hello,

now I have a new issiu with screen. On the left side of screen I see 2 yellow semicircles. It appeared suddenly without cause. As first appeared bigger stain. Few days ago appeared second, little yellow semicircle. The first one is getting bigger. Its growing. I think now I really must apply phone warranty.

MarcinP

Rob1NNk0 replied at 2017-6-12 17:48
Hello,

now I have a new issiu with screen. On the left side of screen I see 2 yellow semicircles. I ...

I thinking that your battery could expand cause excessive pressure on back of screen cause such strange semicircles or you used phone during charging caused overheating LCD.

Rob1NNk0

MarcinP replied at 2017-6-13 04:04
I thinking that your battery could expand cause excessive pressure on back of screen cause such st ...

Hello,

I never used phone during charging. I always wait until its fully charched. Is it a reason to apply warranty? I can take a photo of it when Ill get home.