Umi Touch data traffic problem.

zlatkoka

I have three Umi phone. Diamond, Rome and Touch.  Umi Touch spend data traffic although mobile data is disconnected. The background data is also restricted. On Diamond and Rome it is O.K. I am prepaid user and this is make me unexpected cost and instability. Can you tell me how can I resolve this problem.

MarcinP

Maybe perform factory reset (settings - backup and reset - factory data reset)
Also please tick (check) option restrict app background data (settings - data usage - three dots in top right corner - restrict app background data)

zlatkoka

\n\nI made factory reset, backgraund data disabled, in Settings-More-Cellular networks I Choose 3G and 2G, in Location I choose - Device only. Cellular Data is off but Mobile Data counter is rising and on display is warning Message "Data usade warning"App Data usage: Android OS

MarcinP

zlatkoka replied at 2017-3-22 19:25
Edited by zlatkoka at 2017-3-22 19:31 \n\nI made factory reset, backgraund data disabled, in Settin ...

Please flash your phone with SPFT to remove all errors or viruses
Here is SPFT instruction
http://community.umidigi.com/forum.php?mod=viewthread&tid=11
And here all available ROMs
http://community.umidigi.com/forum-136-1.html

zlatkoka

Is it necessary on my phone, because my Touch is absolutely new, with factory apps only? I haven't install any apps yet.
    I have the Wi-Fi problem too. When signal is on half scale of measurement (phone explain signal like: GOOD) connection is closed and phone showed No wifi conections available. When you move away from the routers and signal fall under 50-60% the problem begins. I try this with the multiple routers, The other phone is OK in same position and condition. (Diamond, Rome, LG Optimus, Galaxy Young, Htc. I tested it at my home, neighbours place and my work place).
Best reguards.

MarcinP

zlatkoka replied at 2017-3-24 04:53
Is it necessary on my phone, because my Touch is absolutely new, with factory apps only? I haven't i ...

If you facing to any such issues you should use SPFT in case you have some errors or bugs in system.

zlatkoka

I flased my phone with SPFT and install new sofware but problem il still exist. It spent data traffic ob OS background.

MarcinP

zlatkoka replied at 2017-4-1 17:42
I flased my phone with SPFT and install new sofware but problem il still exist. It spent data traffi ...

Do you have maybe activated turbo download in settings?
You said that you installed apps. Maybe some app is activating Sim data! Is your network provider see that you using sim data or only phone is calculating something?

MarcinP

zlatkoka replied at 2017-4-1 17:42
I flased my phone with SPFT and install new sofware but problem il still exist. It spent data traffi ...

Of course you can contact to seller if this issue can't be solve with software.