UMI PLUS PROBLEM 4G/3G

dgshow

Good evening,

I have some problems with my UMi Plus' 4G. Have a very low connection (<0,1mb/s). It is not a network or sim problem because i also have an Umi Touch and with the same test (same sim card etc) i have 12mb/s.

How can i fix it ? Or can i have a refund of this device if i send it back ?

pigroz

I bought the UMI Plus from one of your official reseller and since I received the phone I got 3g/4g problems, I spoke with the customer service and they said "we cannot do anything a part from suggest to change the SIM card", the return was available with a shipping cost of 100 dollars (basically more than half of your phone price).
I managed to update Android to v7 using your official guide and hoping was a solution but nothing changed apparently.
I live in UK where the phone should be supported and the connection of your phone sucks even if I try to change the type of connection using the Network app (you can find several posts in this forum about that app).

I would like to have a proper support, you should take the community call to refund us or find a proper solution.
Your brand looks like a fraud.