Fingerprint stopped to work

Uxon

Hello,

Two days ago my fingerprint sensor stopped to work : I tried to restart the phone but I wasn't even able to see the fingerprint from the settings. Is it a know issue? How could I fix it?


Thanks,
Thomas

hobbit

The exact same thing happened to me. Fingerprint as a security option doesn't exist anymore, and the reader doesn't work. I can't see any existing scanned fingerprints. I have rebooted, nothing has brought it back yet.

oondun

Just received my F2 yesterday. Fingerprint sensor work very very badly. Almost useless. I am afraid it will stop working completely like others said above.

Also, the bluetooth and hotspot do not work at all. They never worked out of the box! Does anybody else have problems with these? I saw another thread about the bluetooth issues but mine is different as it never works...

Thanks Umidigi.

Uxon

Yeah bluetooth is working for me but hotspot is not: I can connect to it but I can't get internet access.

Edned

I've had some problems with this phone now which are making it unusable. I have factory reset but issues come back.

SOFTWARE
1) Background Apps Don't Respond (Facebook Messenger, WhatsApp, etc)
2) Phone randomly Reboots when using it multiple times throughout the day
3) Microphone only occasionally works (about 4 restarts and it begins working again)
4) Headphone audio quality awful
5) WiFi connectivity is dodgy (keeps cutting out)

HARDWARE
1) the power button / finger print reader is loose and coming off after a month of usage, crack in thin plastic casing.

Not very pleased.

charlesscouting

Wifi hotspot doesn't working for me either, can connect but not internet.  Very disappointing.

ChadiG

I have bought 2 umidigi F2 in a period of 2 weeks!!! and both have the same problem!!!!!!
I cannot hear the caller on the earpiece while on VoIP!!!! sometimes it does work but most of the times it does not! and the problem is there is support is very slow!!!
What use is a phone if you cant communicate!
did anyone face that problem?

charlesscouting

@ChadiG, try turning off `Bluetooth scanning`, it helped me.

Settings => Location => Wi-Fi and Bluetooth scanning, then turn off `Bluetooth scanning`

hobbit

Any official response for this? I raised a warranty support request and it was closed. I understand there is limited support due to the coronavirus, but that doesn't meant the issue is gone. The fingerprint scanner is missing from the diagnostics page, it's like it doesn't exist. I expect a hardware problem like the connector coming loose.

kuasimoto

The same happened to me, after 2 weeks the fingerprint stopped working and overheated too much. The quality of the calls is very bad and the videos you record do not look good. I am requesting the return of the equipment and they aren’t responding. They even made me pay $ 15 to create a file to retrieve the fingerprint reader which didn't work and they ended up returning my $ 15. It is the most expensive equipment I have bought from UMIDIGI and it is the one that has presented the most problems. I hope that UMIDIGI will be responsible and come out to face and validate the warranty.

My ticket report is TICKET-13728