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Edited by luisonumi at 2019-7-22 22:49
To me
Hello,
my name is Luis - a costumer of Umi Products since 2017. My first Umi phone was the S2 Pro and nevertheless after a few technical issues (e.g. had to refund it) I decided to upgrade to the Umidigi S3 Pro, which I'm currently using.
Umidigi Software
The experience I've made with new sofware of Umidigi is, that the costumers don't get a fully tested and developed software update, they rather get a semi-stable software with more new bugs than improvements. I've the feeling, that the costumers are (often) used to (compulsory) test this new software, even though they should always get a stable firmware (some bugs are normal, but critical bugs are unacceptable).
My advice for future software updates would be to test the new firmwares more intensively - especially under different conditions (e.g. test the global version as well as the european version under daily use for at least a few weeks before publishing it) - and try to respond more to the costumer's feedback. You should try public betas as well. Maybe introducing a new bug report system (e.g. where everyone can sees the progress of solving a reported bug or even new planed features or the next release date for a new software update) would be a great idea, too!
I think quite every user is willing to wait a little longer for a new update, if he knows this update will solve his software issues (and doesn't generate new ones!) and contributes to a better, more stable and more up-to-date software.
Umidigi Support
I'm sorry to have to say it like this, but the support is very often horrible. This starts with feeling like there is only one person from Umidigi's official team - bencebacsi - who cares about user feedback and it's ends with the fact, that the costumers are being left alone with their problems (e.g. caused by a new firmware update) and in addition to that some posts, which might damage Umi's image (because user report their experiences with e.g. the new software update), are being deleted. I can't understand why there are not more people being in charge for the costumer's problems with UMI software and why Umidigi sometimes completely ignores the costumer's objective feedback (why they can't respond and say something like "We apoligize for the problems you caused with our new software update. We're already informed about this issue and we're working hard on solving it as fast as possible! Thank you for your feedback."?).
We costumer's only try to help you to improve the software of our daily-used devices, which we bought from you (in anticipation that UMI tries everything to make the costumers satisfied with their devices)!
Safety of user data (security patches)
I don't know whether UMI cares about the safety of user data or not, but the facts speak that UMI doesnt care. I'm not really a freak in technology, but I think it should be possible to update the security patch level with a new software update, too. Even because they used ROMs with pre-installed "adware" from third-party-companies (like they did with the UMI S2 Pro), I'm not really sceptical, if it would be a good idea to share sensitive data (like my bank accounts) with my UMI phone.
Please update in future versions security patch level as well and try to show us a little more, that you care about our data.
And at least, as a little "hint" how well-developed and well-tested updates we costumers get: I buy a smartphone for more than 250€ and then I have to be content with facts like it's seeming impossible to even change the version number showed in my phone settings ("The system will show UMIDIGI_S3_Pro_V1.0_20190522 as Build number after this update but the real version is V1.0_20190708 FOTA version: UMIDIGI_S3_Pro.E_V1.0_20190522_20190708-0919"). You notice antyhing?
I'm kindly waiting for your and community feedback to my post!
Greetings from Germany,
Luis
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Post time 2019-7-22 22:46:17
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