fingerprint issue

MarcinP

dackotadidi replied at 2018-1-30 04:03
Hello
I just recived my S2 pro & update it with 27 DEC. & 18 JAN.  I unpack system to delete syste ...

Update is not causing such issues. This was tested on our testing devices and all was fine. Also we flashed system with SPFT and we didn't experience any issues with fingerprint scanner.

Dpot1

MarcinP replied at 2018-1-30 05:22
Update is not causing such issues. This was tested on our testing devices and all was fine. Also w ...

@MarcinP The issue is that people have formatted and updated and this is the constant to the problem. If I and others had purely flashed and did NOT format I believe we wouldnt have the fingerprint issue. I believe that the formatting has caused the loss of the fingerprint reader.

stuismad

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Dpot1 replied at 2018-1-30 19:03
@MarcinP The issue is that people have formatted and updated and this is the constant to the probl ...

I also believe this is the problem. Everyone here has formatted during flash process as instructed as other posts on this forum have suggested.
http://community.umidigi.com/thread-16521-1-1.html
edit: the post we are in now has a link to the above to forum topic to solve the lost IMEI, which I followed after also losing my IMEI which probably aided in the process of erasing the fingerprint hardware.

I refuse to open the battery and void warranty to fix anything as has been recommended earlier in this forum, and am currently in talks with Gearbest to return this phone and exchange it for something else that is more reliable and has better support. Sorry Umidigi, I like the phone but this is not very good.

dackotadidi

MarcinP replied at 2018-1-30 05:22
Update is not causing such issues. This was tested on our testing devices and all was fine. Also w ...

ok ... in my case & others too ( format alll + download ) its caused this issue ... now how we can solve this problem ??? how can I return it work again..
thanks in advance

MarcinP

dackotadidi replied at 2018-1-30 20:26
ok ... in my case & others too ( format alll + download ) its caused this issue ... now how we can ...

So please use official flashing tool QGDP.Here is tutorial
http://community.umidigi.com/thread-15897-1-1.html
Use ROM from here
http://community.umidigi.com/forum-178-1.html

dackotadidi

Thank u 4 reply
I used QGDP flash tool with all ROM in FOURM ( official + unofficial ) all versions & nothing happen ( same result ) fingerprint hardware not available !!!!
what can I do else .. this is big problem for us & for UMIDIGI  

stuismad

same results with official ROM and doing the *#*#33#*#* dial code shows me "fingerprint hardware not available" message.

dackotadidi

I had format all + download many times with anther phones & nothing happens like this issue.  I did that with ( Mi N4, Mi MIX 2 . Vernee MAX pro , Doogee MIX & MIX 2 , Infinix z5 and Oppo F5 ) its good software .. but UMIDIGI has alot of problems with all version of software ( read all issues from FORUM ) that will affect the name of the company

SteHoess

I have the completely identical problem. Have also run all format. And then, when setting up the device was no longer asked for the fingerprint.

Dpot1

UMIDIGI YOU ARE NOT LISTENING!!! We have all used the SP Flash tool and formatted and flashed and hence caused the problem. This is not a hw issue its a software issue. We have flashed ALL roms either SP or QGDP and it doesnt work. Please replicate the problem and give us a FIX!!!!!