UMi Z exchange program for devices with defective battery

bencebacsi

serghino replied at 2017-6-26 17:37
To be clear about this.... I should get a response within 2 working days, right? In my case the se ...

Usually means not always but usually. Since we receive the most requests on the first days, some delays can happen at the beginning but every request will be processed. You still can choose to contact your seller for a replacement if you can't wait.
Yes, it's a small company, so only one person is working with this task and I'm assisting. No more human resources are available at the moment.
The faulty batch has been identified and removed from the manufacturing process.
Thank you for your support.

chips974

bencebacsi replied at 2017-6-23 07:44
Hi,
That's possible if your Z is non-repairable and the Z1 is in stock at the moment.

Hello, I have already sent my umi z to gear best, because of the battery problems that swells and which heats, I have a big blue point in the center of the screen. Will the phone be changed or repaired? And for the new battery is this a new battery model?
Thanks for your answer.

serghino

bencebacsi replied at 2017-6-27 08:29
Usually means not always but usually. Since we receive the most requests on the first days, some d ...

Ok, thank you for your honousty ...small company... If you want to grow big then think and act big also

At the moment I can wait because I'm using an old Iphone but of course I want the issue to be solved asap. I've already created a request with DX but had no reply yet from them either.

I've opened the phone to get my sim card out (the tray was stuck because of the expanded battery). Because I had it open anyway I have taken out the battery to prevent it from damaging the phone any further. Just before I opened the phone it was still working fine so I'm only in need of a new (and safe!) battery.

Can you let the affected customers here on the forum know if the replacement batteries are in stock or if that there is a leadtime?

duMartins

\n\nOlá pessoas !!! Eu também estou aqui para dizer que eu executei um pedido de uma Bateria do Umidigi Z Pro que apresentou o defeito de inchar a bateria e ja fazem uma 02 dias não tive resposta. Aguarde um retorno. Obrigado!!

marinho

boa noite
Enviei email ha um tempo e nao tive retorno ainda.

bencebacsi

chips974 replied at 2017-6-27 15:38
Hello, I have already sent my umi z to gear best, because of the battery problems that swells and  ...

Hi,
The battery will be replaced by a new kind of one. The screen depends on your negotiation with your seller. We don't know about the details, so unfortunately I cannot give you any useful information about it.

bencebacsi

serghino replied at 2017-6-27 15:54
Ok, thank you for your honousty ...small company... If you want to grow big then think and act big ...

As far as I know, the batteries are in stock and are ready to be shipped in a few days.

bencebacsi

duMartins replied at 2017-6-28 02:29
Edited by duMartins at 2017-6-28 02:39 \n\nOlá pessoas !!! Eu também estou aqui para dizer que eu ...

Hi,
We've got quite a few requests, so it needs a bit more time to process all of them. Please try to be patient, you won't be forgotten.

chips974

bencebacsi replied at 2017-6-28 10:43
Hi,
The battery will be replaced by a new kind of one. The screen depends on your negotiation with ...

hello,
Are you sure for the battery because this is the answer or Gear best. So i don't want to have the same problem in the futur. Is it UMI who changes the battery? You Can confirm that the battery i will have it will be a New generation.

""Thank you for your message .

We will send you a refurbished device once it is repaired .


We can confirm it will be in good condition and can be used normally .

However ,we can not confirm if the battery will be replaced to new generation .

Hope you will under .


Thank you .

Best Regards
Lelia
Gearbest Customer Service
http://www.gearbest.com/""

Thx

serghino

Day 4 and still no reply....Yes, I am patient but getting a bit annoyed now.

Just to be sure here....
- Have phone repaired/replaced....Contact seller and umidigi
- Replacement battery only......Contact only Umidigi
Correct?