Super - Android 7

bencebacsi

dariusz replied at 2017-10-24 16:23
Hello bencebacsi
Sorry to re-pose the problem of your phone problem, but you are the only contact  ...

Hi,
There's no cheating, you just should read the full text of the warranty page, not only the first line.


''
Warranty Policy

Please, read this Warranty policies! It is very important!

1.According to the official agreement, all after-sale support must be provided by the web-store where the Customer purchased the device.
2.We are respecting our retailers Warranty Policy. If a dispute arises, the policies of the web-store will prevail over the policies of the manufacturer.
3.All UMI devices has 2 years of warranty, unless the Warranty Policy of the retailer say otherwise.
4.In the event of disputes between the vendor and the customer, UMI can serve as referee between them. This rules only apply to the Authorized dealers.
5.Authorized dealers - retailers who Immersed official permission to sell UMI devices. Such vendors usually listed in the Buy section of our official web-site.
6.UMI is not responsible for any promotions that the retailers running, unless it is joint promotion, running by UMI and the certain retailer. That usually mentioned on UMI's official web-site of official Facebook page.

''

So the warranty is managed by the seller (as usually if you buy anything anywhere) and the sellers may request UMIDIGI to repair/replace a defective device for up to 2 years from the date of purchase.

If your seller is not responding, you can provide the link of your purchase and your order number here, and we will contact your seller about this issue.

dariusz

Hi.
In that case they inform the customer that they will buy the phone in the authorized dealer and they will be covered by a 24 month warranty.
I bought a sleeper UMIDIGI store.
24-Month Warranty
Each UMI purchased from an authorized reseller has a 24 month warranty from the date of purchase, and our warranty covers all quality or manufacture related issues. It may be necessary for phones to be send for testing to uncover any problem.

This shop is upgraded to the official UMIDIGI website as an authorized reseller
Licensed Aliexpress Store

http://www.umidigi.com/page-store.html

In order not to mislead the customer, you do not need to inform about the 24 month warranty, only to tell the guarantee the shop defines. This 24 month warranty is just marketing grip,

dariusz

In my case, it was not even 12 months.
The phone was prepared for shipping 2016-10-05 02:28

(xiaolu zhang
16/10/04 20:40
Number: RS656163244NL
Package status: in transit
Country of destination: Poland
Origin Country: Netherlands
2016-10-05 02:28 The item is initially recommended
====================================
Powered by www.17track.net)

I made a guarantee for 2017-09-28. That's why the store does not want to accept my application.

bencebacsi

dariusz replied at 2017-10-26 10:30
In my case, it was not even 12 months.
The phone was prepared for shipping 2016-10-05 02:28

I'm sorry but I can't better explain this case to you.
Please send a private message on our facebook page with your
1. order number
2. the link of your shop
3. a screenshot of your conversation with the shop keeper
and we will take action in your case.

dariusz

Thank you for taking care of my problem. I have a request if there is an alternative way to contact than facebook because I do not use facebook

dariusz

bencebacsi replied at 2017-10-26 11:11
I'm sorry but I can't better explain this case to you.
Please send a private message on our facebo ...

I sent this data using facebook, which you ordered to send. Thanks again for the help, now I'm waiting for the answer

maske9

\n\n

Kari

Well, is this really a UMIDIGI official strategy for coming years: Giving every year 20 new models and each is supported around one and half years?
And after publishing each model you really need these updates about one and half year to get phone ready as it was planned to be?
This all happened to Super.........I got GPS working somehow about year after purchase. And what about battery loading issue.........my battery swelled, and had to renew it with my own cost.
I have been thinking S2Pro, but how dare I buy it?

global2017

terima kasih untuk posting

dariusz

bencebacsi replied at 2017-10-26 11:11
I'm sorry but I can't better explain this case to you.
Please send a private message on our facebo ...

Sir.
Unfortunately, despite the fact that I presented a message to UMIDIGI via Facebook, my problem has not received any response. There is no response from UMIDIGI store and UMIDIGI. Should this be treated to the client. Is that fair?