Defective (inverted) Gyroscope on brand new UMI Z

maxcan1

pedrosimao replied at 2017-1-25 23:42
Hello MarcinP,
Thanks a lot for your support. It is really helpful.
I have tried calibrating GSens ...

Hallo an alle
Genau dieses Problem ist bei meinem UMI-Z aufgetretten, der G-Sensor ist für alle VR-Apps um 90% gedreht, der Sensor ist für alle andern Anwendungen  in Ordnung, aber mit Google Cardboard arbeitet er unkorrekt. Ich habe bereits eine Fehlermeldung an den UMI-Support gesandt, leider bis heute noch keine Antwort. Schade die Serviceleistung wird dem sonst so tollen Handy nicht gerecht. UMI hier ist dringend Bedarf zu Verbesserung.


Hello friends, this problem is blown in my UMI-Z, G-sensor is rotated to 90% for all VR apps, the sensor is for all other applications in order, but he works incorrectly with Google cardboard. I have already sent an error message UMI support. Unfortunately until answer now. Too bad the service does not do justice to the otherwise great phone. UMI here is urgently needed to improve.

Ekkr

Hello!

Same problem here.
Not only with the Google Cardboard app, but also with other VR apps.

And there's another problem:
Original Youtube VR app cannot be installed on UMI Z.
https://play.google.com/store/ap ... oid.apps.youtube.vr
According to the app's specifications (Android 5.0 or higher), it should be possible,
but Google Play Store tells me, that it cannot install it on my UMI Z

I also wrote an e-mail to the UMI support.

Please, UMI, take this problem seriously.
At the moment, this powerful smartphone cannot be used for VR.

Kind regards,
Ekkr

Raideon

maxcan1 replied at 2017-1-31 23:58
Hallo an alle
Genau dieses Problem ist bei meinem UMI-Z aufgetretten, der G-Sensor ist für alle V ...

Hello, G-Sensor and Gyro-Sensor are not the same. The Gyro is the issue, but UMi already said that this will be fixed with an upcoming Update.

Raideon

Ekkr replied at 2017-2-1 03:01
Hello!

Same problem here.

To use the "YoutubeVR" app you need to install the "Youtube" app. With my UMi Z device there is no problem with app-functionality. You can also try to restart your device.

Ekkr

Raideon replied at 2017-2-1 04:15
To use the "YoutubeVR" app you need to install the "Youtube" app. With my UMi Z device there is no ...

Thanx for the tip, but doesn't work.
I installed youTube, re-started te phone and tried to install youTube VR.
Same problem, Play Store tells me "device is not compatible"

pedrosimao

Ekkr replied at 2017-2-1 05:15
Thanx for the tip, but doesn't work.
I installed youTube, re-started te phone and tried to install ...

Hello Ekkr,

Thanks for finding one more bug.
I also tried to install the Youtube VR app, and got the message saying that the device is not compatible.
That's totally unnacceptable.
If we don't get a firmware update in one week I will open a dispute in Aliexpress, where I bought the phone.

maxcan1

Raideon replied at 2017-2-1 03:48
Hello, G-Sensor and Gyro-Sensor are not the same. The Gyro is the issue, but UMi already said that ...

Thanks for the note, yes exactly but in the android 6.0 under calibration, there is only the G-sensor. The gyro has no adjustment. So the necessary correction is  by UMI

skinny

MarcinP replied at 2017-1-26 07:19
I forwarded this link to engineers and to administrator.
Currently engineers are on holidays so w ...

Don't the engineers read this forum?

Ekkr

skinny replied at 2017-2-2 16:32
Don't the engineers read this forum?

That's why I also wrote an e-mail to UMI supprt.
The more people actively complain the better ;-)

Hey UMI, it can't be that difficult to fix this bug, why do we have to wait?
You know, there are many websites introducing and testing China smartphones.
You risk your positively grown reputation.

Thanx in advance,
Ekkr

Medard22

Guys software development is not an easy task, don´t expect that the issues will be solved in a matter of days. It´s not they don´t listen to your complains, just the fixes are not that easy to implement, test and distribute.