umidigi z pro Battery swolen within 2 months of usage

mangistar

Hello,
Same problem here. I have contacted already the seller-GEARBEST- and they will repair/replace the phone. So i decided to send it back even if it costs time and more money(shipping costs). I have bought three umi phones(max,plus e,z pro)  all with construction problems. Dispite the excellent service and communication, the construction of their devices aren't as it should be. Is understandable that some faillures can be happened but in this case are to many.
So UMI has to improve immediatelly.
Thanks and hope UMI is listening to its customers.

kla1992

So is there no solution to get a new Battery? I have same problem i still waiting when the phone starts to burn, becouse my battery is already blowed up +/- 2-3mm and It's the only phone I have at now. Have Umidigi Support no solution for them???
What can we do now?
I also would like s new battery, but can not find anyone...

MarcinP

kla1992 replied at 2017-7-1 03:55
So is there no solution to get a new Battery? I have same problem i still waiting when the phone sta ...

How can you still using phone and waiting for battery burn????
In this case you can lose warranty.
You should immediately stop using phone to prevent of further damage.
Please contact to seller and also you can try read this thread and follow warranty procedure for umi Z battery failure and contact with full explanation with pictures etc.
http://community.umidigi.com/forum.php?mod=viewthread&tid=11631&mobile=2

kla1992

\n\nMany thanks Marcin.
Anyone have experience how long it take till the battery is in Germany?
I have think I need to ship the phone back to te seller, but this is my problem I have buy it as brand new on second hand site becouse the price was lower than from China, and now can not connect this person anymore, becouse the announcment is already deleted :/.


I have also one question more.
If I will do the replacement on my own will I lose warranty?



PS. Sorry I coudn´t answer via reply, but if I pusch reply button firefox crash :/

serghino

kla1992 replied at 2017-7-3 15:12
Edited by kla1992 at 2017-7-3 15:15 \n\nMany thanks Marcin.
Anyone have experience how long it take ...

As far as anyone knows there are NO replacement batteries available. Not from the UMI's replacement program (see Replacement program topic) and not from any shop or aliexpress. The replacement program seems to be a "no-reply" emailaddress because no one is getting a reply. All the shops are either dumping the Umi Z and Z Pro or they've already been removed from the shop.

For the way you've bought the phone (second hand)...You don't have any warranty with a shop or with the guy you bought it from. You now know why he sold it.... You can try the replacement program here but don't keep your hopes up in getting a new battery or even a reply to your email.

kla1992

I don´t know I´m disappointed at now, becouse don´t know what to do.
At now I´m still using this phone becouse have sold all my other phones after reviews for z pro I had think it´s a very good phone (now I see it was a very big mistake)...

Have anyone get already a replacement battery from this service?
http://community.umidigi.com/for ... =11631&mobile=2

serghino

No, not yet but did just now finaly get a reply after 11 days. Not sure if battery is actualy send but it's a start.

Whatever you do, do not use the phone anymore. Let the battery drain to 0%, disassemble the phone using the 2 screws on the bottom. You can leave it like that or remove the battery also with the 3 screws above the battery. The battery has a small connector you need to disconnect..also remove the small plate holding the battery. See here for more ... https://www.youtube.com/watch?v=05utEU6FbNU

DO NOT punch holes in the battery as the guy in the youtube movie claims to have done. Gasses released are toxic!

kla1992

serghino replied at 2017-7-3 21:04
No, not yet but did just now finaly get a reply after 11 days. Not sure if battery is actualy send b ...

Serghio I have a request to You.
Can You write to me PM or here in this theter some information what Umi write to You?
I have write to the a email two days ago but at now no one answer.
But as I have read You had wait over 11 days till reply.
So I´m patient....

If You have any pdtae, please please give some reply


Regards!

serghino

\n\nNo pm needed. You will get a reply eventualy but won't like the answer. Umi is probably unable to ship the battery because no transporter will.

kla1992

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