|
|
Dear gr2egor2
Sometimes such network issues can be caused by incompatibility (for example there are a lot of carriers in the UK without 4G support while nowadays it ensures much better coverage than 3G) or unique hardware defections.
However, I guess if your TV or washing machine is defective, you don't call the manufacturer from Japan or India but you contact your seller to resolve your issue in warranty. This case is not different.
Please note, the warranty is always offered and covered by the seller. Always the seller is responsible for resolving any warranty related issues of their buyers. While we supply all of
our licenced retailers with spare parts and replacement devices, as a manufacturer, their activities as sellers are beyond of our control since they are not our subsidiaries, and we do not deal with end-users, who are not our contracted buyers.
Here we can offer you technical support related to the products manufactured by our company but we are not able and not allowed to work with legal matters related to the contract between you and your seller. I recommend you to contact your seller via your ordering page and request to make your phone repaired, according to their warranty policy. If your seller refuses to resolve your issue in an acceptable way, you have legal rights to take action for your own sake, such as opening a PayPal dispute, initiating a chargeback at your account holder bank or to contact the local authorities.
Regards
|
|