Umi z Pro won't turn on

mgeezy

MarcinP replied at 2018-1-8 03:48
Li-ion battery cannot be discharged below certain level. If this happens the li-ion battery contro ...

If the battery is damaged then the charging indicator would come on and the battery won't charge. In my case is completely dead and the charging indicator is not coming on. Unfortunately, there is not any technical support provided by UMIDIGI...

MarcinP

mgeezy replied at 2018-1-8 17:24
If the battery is damaged then the charging indicator would come on and the battery won't charge. I ...

You were told what you can do with device and with warranty and you saying that there was no technical support provided because you weren't told this what you wanted to hear!!!

p14geu

I am unfortunately now experiencing something similar...The phone only appears to turn on when it is connected to the charger...I currently have a full battery but it will not fully turn on...If the phone isnt connected to the charger, it will get to the UMIDIGI screen and then turn straight off.

MarcinP

p14geu replied at 2018-1-11 18:24
I am unfortunately now experiencing something similar...The phone only appears to turn on when it is ...

I suspecting battery fault in your situation.
Please contact seller

p14geu

I will do, thanks...If necessary, is there any way of getting into the battery on the Z pro to either replace it or check the connections?

MarcinP

p14geu replied at 2018-1-12 17:22
I will do, thanks...If necessary, is there any way of getting into the battery on the Z pro to eithe ...

Please watch teardown videos on YouTube.
https://m.youtube.com/results?q=umi%20z%20teardown&sm=1

Blackgri

Hello, Bencebacsi how to request those documentation (the scheme, servismanuat) on umidigi z pro?

bryanfox

Hello.
I have bought UMIDIGI Z Pro 4G Phablet from Gearbest.com at 29.03.2017. At December I have put the phone to charge it and it was open. After one hour and a half that I came to take it, the phone was closed and I couldn't open it again. I tried to restart it, to charge it, to connect it with my PC but nothing worked. I have contact Gearbest.com to find a solution because the phone has warranty. Their idiotic and unbelievable answer was:
"Gearbest Customer Support At01/16/2018 19:23:35

Dear Panagiotis,

Thank you for your feedback.

Kindly refer to our warranty policy here:

http://www.gearbest.com/about/warranty-and-return.html   

We give you correct solution in last email.

Please kindly note, the item has passed the 45 days money back guarantee.

So we can not refund full or resend free.

After inspecting it carefully with our technicians, we regret to inform you that this item cannot be repaired.

Due to is has supplier issue we not have related accessories.

In that case, we offered the follwing options：

1.The best we can refund 38 USD to your original payment account.

2.Or we could resend a new item.

We could resend you with handle fee 180 USD."

What I should do? I bought a good phone from a freud internet company that aren't capable to repair it and they ask me more money to send me a new one. Why? What Umidigi company is doing? How they give their products to such fake companies? Is there anyway that Umidigi can repair my phone or make Gearbest.com idiot employees to repair it?

I am sorry for the language I use but I am very angry with Gearbest.com

Thank you for your time. I hope someone from Umidigi can answer me.

MarcinP

bryanfox replied at 2018-1-20 03:51
Hello.
I have bought UMIDIGI Z Pro 4G Phablet from Gearbest.com at 29.03.2017. At December I have pu ...

Umidigi doesn't have access to Gearbest. Because Gearbest officially informed you that they can't repair your device I would take phone to local repairing centre and ask for diagnose. If this is only battery you can accept $38 refund and spend this for part (around $10) and rest for labour. Unfortunately if this is motherboard fault will be very hard to repair because I can't see to be this part available.

p14geu

MarcinP replied at 2018-1-13 01:45
Please watch teardown videos on YouTube.
https://m.youtube.com/results?q=umi%20z%20teardown&sm=1
...

I have been in contact with the seller on AliExpress but they dont seem to be giving me any support on this matter.

I have only had the phone for around 9 months, what is the manufacturers warranty on this?