Lcd display broken...

AndreH_Rd · Post time 2016-8-14 18:23:18

AndreH_Rd replied at 2016-8-14 03:24
The same happened to me. Just one week after receiving my new Umi Super it felt down at the stre ...

And do not count on any guarantee or help by seller or manufacturer UMI. That has expired when you broke your glass.

Dear ....,

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AndreH_Rd · Post time 2016-8-14 18:24:42

Dear A...,

I empathize with your situation. As stated in our policy. http://www.gearbest.com/about/warranty-and-return.html

Warranty Exemptions
Note: If the buyer has damaged/misused the item(s), it will immediately void the product's warranty. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

We have forwarded your case to the supplier,we regret to tell you the item can’t be repaired according to them.
As a proof of good will, we can send 200 points to your account for compensation.

Thank you for your cooperation and understanding.

Best Regards
Eva
Gearbest Customer Service
http://www.gearbest.com

danilove · Post time 2016-8-15 07:15:30

ASK FOR ANY UMI SUPER SPARE PARTS AND GET IT DELIEVERED TO YOU WITHIN DAYS.

1 NEW TOUCH SCREEN PURCHASED $80 USD NEGOTIABLE
2 FRONT AND BACK CAMERA
3 BATTERY OR BACK COVER
ETC ETC ETC ETC

I LIVE IN GERMANY.