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In a customer agreement the seller is not a third party but the manufacturer is it. You buy your merchandise from the seller, not from the manufacturer, so the seller is the first party, so responsbile for the warranty as well. If the manufacturer is represented in the buyer's country and the buyer has bought his merchandise domestically, the manufacturer is directly responsible for any damages caused by the fatal malfunction of its products. If you purchase from a foreign country, your seller may offer any long and kind of warranty or not, any consumer protection laws are not applied. UMIDIGI offers an up to 2 years long warranty that can be used by the sellers to get spare parts and replacement devices fom the manufacturer for any warrranty processes. Please don't let yourself be misled by the tabloids but rather read laws.
''Every other manufacturer provides backup to deal with warranty issues'' - What does it mean in your case? UMIDIGI also offers backup to deal with warranty (as I described it above) but if you think about direct warranty processes between the buyer and manufacturer, you can mention Apple only since in their case the manufacturer and the seller is the same entity all over the world.
Just a personal question. Have you ever returned any merchandise that you bought in a local store directly to the manufaturer located in a foreign (possibly overseas) country instead of returning it to the same store? If not, why do you think that, purchasing from overseas (your decision) eliminates the seller's responsibility and gives a special responsibility to the manufacturer?
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