Information request from users of 4/64GB Crystal bricked after OTA update

penamas

Even the admin BEN mentioned that he will bet back to me per this thread. Quote"

penamas replied at 2017-12-20 12:04
Noted Ben thanks for responding. Will wait for your item# 5 with regards to repair and partial refun ...

I'll come back with the details later today. It turned out, this disaster was caused by the OTA provider company (Adups), not by UMIDIGI employees, so compensations will be covered by them, cutomsers' shipping costs included. Of course, the users do not have to deal with the OTA provider company, only with the sellers and with UMIDIGI." Unquote

But after two weeks no response is given.

Tomastec

What I find very strange, is that for a € 120 phone, umidigi wants us to send the phone to China and then Umidigi says he will pay us the shipping cost to China, and also says he will send a new phone, and The question is: Do not you think that all this process will be more expensive? It would be cheaper for umidigi to send a new phone and thus save shipping costs to China, or the other option is to return the full amount of the purchase, and also say something else when I bought the phone I did it through the umidigi page they had a link that directly linked the official umidigi store in aliexpres, they made me believe that I was buying in the official umidigi store, it turns out that it was a shop more, of course if they do not solve the problem, I plan to spread it in all social media, I will send videos to all the reviewers of telephony that are on YouTube, they are already making me lose a lot of my life, for a phone of € 120, which also the gps did not work, they sold us a phone that they knew that It did not work well, what can you expect is this company? nothing good, where is the onestidad?

mariorm68

Tomastec replied at 2018-1-7 07:41
What I find very strange, is that for a € 120 phone, umidigi wants us to send the phone to China an ...

Tomastec, they perfectly knows that the suggested process is completely absurd and more expensive for us and for them, exacly as they are perfectly already aware that for this reason nobody will affort this nonsense procedure to obtain a replacement (of a GPS defective phone) or a refund (maybe).

MarcinP

mariorm68 replied at 2018-1-8 00:49
Tomastec, they perfectly knows that the suggested process is completely absurd and more expensive ...

Device needs to be return for inspection same as in any other brand to service centres. Can you imagine how many users wish too get spare device for free, or how many physically damaged they devices and still wish too get free replacement.

crystaldigi

That's not our problem. How your colleague said to us, max. 70 bricked phones are known with the OTA update. From this 70 devices have some, for example from Europe/Germany, no possibility to send them back to China, maybe 10 or 20? You ignore that!

What is your problem man? If you sell mobile phones, you have a responsabillity against the customers.  You can call it CUSTOMER SERVICE.

But the meaning of CUSTOMER SERVICE is not known in your company!

Every time the same blablabla from your side. A really shame!

I can't hear your crying anymore!

tamonegdje

My phone arrived in China and it's on his way to Banggooders.

crystaldigi

Good luck!!!

Tomastec

I beg you to send us an address within europe to send the broken phones, and as soon as possible, I bought a phone because I needed it for my wife, it is not a whim, and now my wife is without a phone, so I I ask please do everything possible to provide us with an address in Europe to be able to send it without restrictions due to the problems of the batteries

Tomastec

I do not know any brand there released an update and the phones are dead, and you think I'm here wasting time to cheat and send me a new phone? I deduce from your words that you are a young person, you need to learn good manners and learn to respect when talking to a person, and you should have more respect even when that person is your client and feed you and your family , and I ask you again to provide us with an address in Europe to send the phones that you broke

chaa

@admin . ..... could u please talk with SUPER EGROW UP shop @Aliexpress to tell them to stop cheating me?????
I have been talking with the shop for a months... they told me three times to go a to local repair shop!! after they told to make a factory data reset to the phone!!!
Then they ask me to send 40 dollars and they will send me a new phone!!
And now its generous offer is give me 10 f*** dollars and big discount for my next order!!!
I think this IS NOT SERIOUS!!
I want my money back NOW....I want a refund and I will forget I bought a UMI phone and will never ever again buy any phone from you.