I would like to share with you the answer provided by GearBest after contacting them for the battery expansion problem. In conclusion they ask me to pay more than initial phone's value in order to have a repaired and possibly faulty again int he future phone.
What kind of warranty is this? Does anyone from UmiDigi hear? At least this is a shame.
//////////////////
Dear Christoforos，
After reviewing your case,it has passed 45 days money back guarantee, but you can send it back for free repair.
First, you may check with the post office the cost to return the item before deciding.
Our address is in Shenzhen city, Guangdong Province, China.
After reviewing your case, please review our possible solutions:
1)Return the item back to us
You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we will offer a free repair and send back the item back to you.
2)Keep the item and accept a partial refund on Wallet (credit)
We will refund you 22 USD and offer extra point on your GB account for more discounts on your future purchase.
(e.g if your refund is 1USD = 2 points,3USD=3*2 points = get 6 points etc).
You will receive this refund within 24 hours.
Learn more about wallet benefits:http://www.gearbest.com/m-article.htm?id=111
Check out how to use points: http://www.gearbest.com/about/about-points.html?157wrew
3)Resend the Same item with a Partial Payment
We kindly ask you pay 180 USD for the reshipping and handling fees.
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Can you please let me know your decision?
I look forward hearing from you.
Thank you for your understanding.
I have the same problem with the phone ,,, umi z ,,, the battery swells and the screen is pushed out. I think the battery has a problem with the original, I bought the phone just 4 months ago. We are waiting for a solution from ,,, umi ,,,,. Spare parts unfortunately unavailable
This problem in the bulge of the battery and bulge, manufacturers are defective in the battery itself, and the company producing the phone find the right solution.
I went for a mountain bike ride under a lead sun, with the UMI Z in the bag, 4G active and strava launched.
At the end of the hike, I wanted everything cut, the phone was burning, I could barely hold it in hand, the battery was 40 degree, and well the battery did not inflate anymore, even if I go Change it, in any case in my heat does not pose any problems
Good afternoon,
I have the same problem with my UMI Z, after 3 months has begun to swell, once I have read this thread, I have disconnected the phone and stopped using it for fear of a possible fire, I made the contact with bangood to inform me that I must do about it and I'm still waiting.
It is the first Chinese phone I bought, and I had high hopes for it, but I have the feeling that it will be a bad experience, and if I finally have to discard the phone it will be the last time I trust.
This is to inform you about the last communication a had with GearBest support team:
My Question:
I would like to ask something before I make my decision. What is the cost (in total + shipment to Greece) of a new battery of the same type, given that the new battery will not face the same problems as the original one?
GearBest support Asnwer:
Dear Christoforos,
Thank you for your inquiry.
I regret to inform you that we are unable to offer battery seperately.
The previous options are the best we can offer.
Please consider and let us know your decision.
Have a good day!
My UMI Z battery swelled and screen pushed out Definitely all the UMI Z's out there going to face this problem soon. I've carefully charged all the time and it's just 03 months use. UMI, can you please direct us where to get a "working" battery for this?
Still no answer from UMI, but the warranty odyssey continues.
After GearBest answer, I contacted UMI’s local office here in Greece to set my problem with phone’s battery. First of all they advised me to not use the phone any longer since soon the screen will get broken. To battery problem, they answered me that they are responsible (warranty) only for the devices being sold by them. However, they can repair my phone with a logical cost as soon as (no more batteries are available) they manage to get a battery from UMI China. In no case they can guarantee that the new battery will not face the same problem in the future.
From my point of view, UMI should at least undertake the cost of this service.
Author: tunino
[Copy link]
Peep Card
Radar card
Post time 2017-6-17 06:19:27
Magic mirror
