Trouble with the sound in video calls

jpedro73

Hi,
Always I make a video call, even I or the call receiver, listen a lot of background noise, in messenger, WhatsApp or Skype.
Thanks

louisinspiron

Hi, I would like to help you but there are so few details.
Could you please give more details of the problem?

jpedro73

Hi, thanks
The sound is very bad in that apps. In the phone calls, using the speakers, is good (even in my phone as well as the receiver).

MarcinP

jpedro73 replied at 2017-5-24 03:24
Hi, thanks
The sound is very bad in that apps. In the phone calls, using the speakers, is good (even ...

Have you latest firmware?

jpedro73

V3.01_20170408

MarcinP

jpedro73 replied at 2017-5-26 04:25
V3.01_20170408

I don't have such background noise on Skype but other apps I am not using.
you can activate background noise cancellation. Open dialer - to right three dots - settings - calling accounts - nose reduction
Hopefully this can help.
Also please update all apps in play store.