Umi Super doesn't want to switch on anymore

Asuju

Hello everyone,

Great phone but already defective....

I received it the 13th june (monday), new and working great.

Tuesday 14th, it shutdown 3 times (always with at least half of power) but i was able to power on.
So I decided to do the firmware upgrade in the evening, thinking it would solve the problem.

Wednesday 15th, while i was using Facebbok app, it shutdown.

Impossible to restart it with power button.

I want to precise that the battery was almost full.

I tried everything : without sim card, with charger plug, plug to a computer (just the windows sound of a connected device but nothing else).

I've tried the hard reset explain here : http://community.umidigi.com/forum.php?mod=viewthread&tid=3463&extra=page%3D2%26filter%3Dtypeid%26typeid%3D167

Nope...

I've read carrefuly the warranty policy on UMI website and fortunately for me i've bought the phone from a license shop (EFOX).

So i've send several mail to the seller but no reply...

In resume : great device but work only 2 days...

It's obviously due to bad luck but since i'm not the only one, maybe a employee at the factory screw up or bad battery series installed ?

Here it says: http://umidigi.com/page-newguide.html that UMI can serve as a referee between vendor and customer (line 5 of warranty policy).

Can someone helpme because without answer from the vendor, no warranty available...

jo@jo1234

Dear,
Please send email to our support center: support@91umi.com

Asuju

Hello jo@jo1234,

I'll do that asap !

Thanks a lot.

railgun

Hi,

Same issue with the phone. When I push the on button on the side, you see that someting happened, as the screen is brighter, but you can't do anything! Is this a hardware issue?

Regards

Asuju

railgun replied at 2016-7-8 18:58
Hi,

Same issue with the phone. When I push the on button on the side, you see that someting happene ...

Hi,

Nothing happen when i press the power button, not even the screen getting brighter.

I can't tell you if it's hardware or software, I'm stuck with my non-working phone.

Umi support did a great job to pressure a little the seller (efox shop) so i finaly received an answer to several emails but nothing has been done yet.

They asked me to send a video of the phone : https://www.youtube.com/watch?v=ItVgtOq27Bc

After seen it, they told me to plug it with another charger (done several times, unsucceful) or to try with another battery !! Replacing battery of a UMI Super !!! Very bright idea !!
Now they're asking me to try to make a copy of important stuff on my phone and doing a hard reset. I think they don't get the point that my phone won't switch on anymore !

Now I've got 2 choices :

1) Send back the broken device. If they find it's my fault, they will repair it at my cost. If it's due to malfunction, they'll send me a new one. But they precise that it could take at least 2 months !

2) If i don't want to wait so much time, I can choose to keep the broken device and get a discount for buying a new UMI Super at their shop or getting a used equivalent phone for a very lower price

So I asked them how much discount and which used equivalent phone !

They told me the discount depends of which price phone i want ! I checked on the website, there's only 2 prices but they're unable to give the numbers.
For the used equivalent phone, they served me this : "Any equivalent phone we have in stock, they could be any model in good condition but with very lower price"
Great guys ! Thanks for informations !!

I'm trying to be confident and optimistic, it will be one month the next 15th that my UMI Super is not working !

fernandobrito01

Did you pay with Paypal? You can try to speak with them about that.

Asuju

fernandobrito01 replied at 2016-7-12 00:19
Did you pay with Paypal? You can try to speak with them about that.

No, I used their website payment interface

Thanks anyway

Asuju

fernandobrito01 replied at 2016-7-12 00:19
Did you pay with Paypal? You can try to speak with them about that.

No, I used their website payment interface

Thanks anyway

Asuju

fernandobrito01 replied at 2016-7-12 00:19
Did you pay with Paypal? You can try to speak with them about that.

No, I used their website payment interface

Thanks anyway

Asuju

fernandobrito01 replied at 2016-7-12 00:19
Did you pay with Paypal? You can try to speak with them about that.

No, I used their website payment interface.

Thanks anyway !