Edited by Mkaye at 2016-5-4 05:34 \n\nHello during a call my conversational partner sometime hears loud disturbing noises .I also tried this in a whats app call with the same result .
After that I also recorded the call witch my conversational partner and I also heard the disturbing noise.
The next day the disturbing noises were missing although i phoned an hour, but today I got the same Problem . I restarted The phone and the disturbing noises were disapeared again and i could phone 20 minutes without any problems .
Is this a hadware or software Problem? What can I do against the disturbing noises?
This one is definitely not a software issue but to discover the reason, your phone should be disassembled. Maybe the insulator rubber ring is just missing from the microphone or the mic itself is badly positioned. Also can be some wiring problem. So the solution from your side can be to return your phone to your reseller (in a warranty) or to take it to a repair shop.
Dear,
Can you try to power off your phone, then take out the SIM card and disassembly the back case of Umi Touch ot check whether the MIC in your phone is skew as the following picture?
If you adjust the MIC in the right position, that could be OK.
Don't forget power off your phone then take out the SIM card tray before you do it.
Hi
your solution is right
I opened the back cover and I saw the MIC was not properly positionned
so I put it back in the right position
I ran several tests with different people by phone and the result is correct
This shows up a QC issue at UMI plant
thanks for your advice
Alain
Thank you for your feedback and I'm glad to know that, you could resolve your issue finally with confidence.
UMI is continuously working on to raise the level of quality control to the highest standards.
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