Warranty

fonta

Good morning, I sent my umi zero to coolicool the 24 November 2015becouse the  battery had put on weight and the detached rear glass. Coolicool sent it to you but still it is not repaired. Three months without telephone .... This is not normal, this is not a warranty service ....

lkk2015

Me too I has sent my emax since December last year until now also no relay from geekbuying. Very bad services. It looks like want to make sure the warranty over after return the phone. And this is reason I not buying any UMI phone right now. I don't mind have manufacture defect if admit the problem and get it solve fast. Now it giving have the impression like typical China company just want you to buy but don't ask for service.

bencebacsi

Dear fonta,

I'm quite not sure if coolicool has really sent your phone to UMI. Moreover, regardless of if they've sent it or not, that's coolicool's responsibility to take care of your warranty if you bought your phone from them. You paid coolicool, not UMI. Therefore, you should demand a new/repaired phone or a full refund from coolicool.
Of course, you still can ask UMI to investigate this issue (to bring to light if they've got your phone from coolicool or not) but that's better to contact them directly by sending an email to after_sale@91umi.com. This forum is not suitable to arrange such cases.

fonta

Dear BB,  
I think it's important that everyone knows how to work a company before and after the sale of its products.