Umi Z Pro charger not working and seller not sending a replacement

kleewgc

I got my Umi Z pro but the wall charger in the package does not work at all.
The phone is well charged by other chargers but not by the original one.
The original charger is defective.

So I wrote to the seller, Tomtop, with a video file attached showing the original charger was not functioning, and asked for a replacement original charger.
The seller noted the problem and said they would contact the supplier and send me a replacement.
But they have never sent it to me.

After months, they are telling me that the original charger is out of stock and offering me a USD5 credit for me to buy it locally.
I am telling them I do not want a credit but an original charger.
Besides no original charger or chargers supporting MTK quick charger+ is available here in Korea.
And also, the cost for similar chargers sold at other global seller is over USD15 not USD5 which Tomtop offers as a credit

So this is my question.
My original charger is defective and I want a replacement of my original charger.
Tomtop, authorized seller of Umidigi, is not solving the problem.
Is there any way that Umidigi can solve this problem?
Or who am I supposed to talk to at Umidigi?

kleewgc

Just to update.
Tomtop refuse to pay USD15, which was the lowest cost to buy original charger at open markets, saying their maximum allowance is USD10.
They are not getting me a replacement charger either as they can't get it.
What a disappointment!.
I am just ending my argument with Tomtop - useless time consuming.

Anyway, I think it should be Umidigi who should be eventually responsible for their consumers not their sellers when their products are defective  especially when Umidigi "AUTHORIZED" them as their official seller.

More disappointed by Umidigi!

MarcinP

Hi
The best way will be providing link to seller page with original umi/Umidigi charger and request to send proper original charger or refund same amount of money to buy original charger from they page. If Umidigi Z pro charger is not available you can use umi super/plus charger too.

kleewgc

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MarcinP replied at 2017-5-13 19:04
Hi
The best way will be providing link to seller page with original umi/Umidigi charger and request  ...

Thanks for your advice.
What I want is the original Umi Z Pro Charger but I can't find any sellers.
I have just found 2 sellers at Aliexpress selling used original charger.

I don't understand why Umidigi does not provide any original chargers for purchasers and/or sellers when their products are defective from the beginning.
Certainly it looks to me that Umidigi is more responsible for their customers and should take care of these kind of product quality control problems.

chooks06

I don't think there is a special or dedicated charger for the Z Pro.

They basically made the phone capable of using the existing chargers in production for the Super and the Plus.

There is a seller on Ali Express selling original new charger for the Super/Plus/Z/Pro. I checked their product photos and the model number is identical to the one that came with my Z Pro.

MarcinP

kleewgc replied at 2017-5-14 11:06
Edited by kleewgc at 2017-5-14 11:09 \n\n
Thanks for your advice.
What I want is the original Umi Z ...

We have few reports from users that the umi super/plus charger charged Umidigi z/pro quicker.
And I can tell you that any pump express type of charge will be fine for your Umidigi Z pro

kleewgc

chooks06 replied at 2017-5-14 13:33
I don't think there is a special or dedicated charger for the Z Pro.

They basically made the phone  ...

Umi Super/Plus charger also work for Umi Z Pro but they look very different from the Umi Z Pro charger.
But I found a new Umi Z Pro charger at Aliexpress.
Thank you very much.

BUT why should I buy myself when I got the defective one?
Isn't Umidigi responsible for a solution?

chooks06

kleewgc replied at 2017-5-15 09:55
Umi Super/Plus charger also work for Umi Z Pro but they look very different from the Umi Z Pro ch ...

I agree with your point. Umidigi should get their resellers to ensure customer receives everything working out of the box.

SUPER-USER

The charger of the UMI Super, Elephone P9000 and UMIDIGI Z Pro are apparently the same model.
The same description is given on all devices => APS-KI015WE-G
The same output voltage is also given for all chargers => 5V/7V/9V>1.67A, 12V>1.25A

see original UMIDIGI Z Pro charger