UMI Z MAJOR ISSUE - SWELLING BATTERY, AND WHITE STRIPES UNDER THE SCREENGLASS...

Darkeraser

the white stripe underneath the glass, which is mostly annoiyng when in mid-to bright- sunlight.

you can see the apparent gap beetween the metalframe and the screen.

Hi guys, i'm writing this new topic because i wasnt finding much about these two MAJOR ISSUES on the forum or elsewhere. Really disappointing by the way.
first of all the white stripes underneath the screen glass which are so annoiyng in the bright sun, and also make me feel like the phone is always dirty. others already spoke about this issue but i wanted just to emphasize the annoiance brought by it.
Secondly , the gap that has probably been formed by the growing of the battery which - only supposition- seems to be swelling. That causes the screen to be really under presssure and a bit curved.
soo i cant say it enough that this should definitely be under garanty and that umi should automatically pay the return shipping fees and send another one right away. But like always, UMI cant just do that they just say that its the resellers duty, but he wont do it either... etc...
If somebody already experienced a somewhat similar situation, could you please help me out??
Really annoied here because this is my daily driver and i need it every hour of the day.

bencebacsi

Hi,
We are sorry for your inconvenience. Please don't charge the battery of your phone anymore but contact your seller with these photos attached to make your phone replaced.
Please read about our warranty policy on the following page.
http://www.umidigi.com/page-newguide.html
Please note, the warranty is always offered and covered by the seller. Always the seller is responsible for resolving any warranty related issues of their buyers. While we supply all of
our licenced retailers with spare parts and replacement devices, as a manufacturer, their activities as sellers are beyond of our control since they are not our subsidiaries, and we do not deal with end-users, who are not our contracted buyers.
Here we can offer you technical support related to the products manufactured by our company but we are not able and not allowed to work with legal matters related to the contract between you and your seller. I recommend you to contact your seller via your ordering page and request to make your phone repaired, according to their warranty policy. If your seller refuses to resolve your issue in an acceptable way, you have legal rights to take action for your own sake, such as opening a PayPal dispute, initiating a chargeback at your account holder bank or to contact the local authorities.
Thank you for contacting us.