UMI SCAM

nmachado

This site os brand is some kind of scam?

I bought a Umi phone that is stuck in my country costumes, because UMI, dont send me the invoive....
Tried to skype.... no replays
e-mail as ALiexpress official Umi Store......     No replay
e-mails to all contacts at Umi website......   get the message that e-mails denied......

nmachado

Dont buy UMI.....

Sorry guys, it supose to be my second UMI.....



I bought a UMI Plus E, on ALiexpress Official Store, and my phone is in costumes for clearence....



All I need is an Invoice, that UMI, wont send me... with outit I cant clearence the phone...

There's is already an open dispute.... and this guy (  zouxiaojiao@91umi.com ) from the Umi Official Store, is just joking arroung sending me fake invoices, that I cant use....





Already tryed main contact on UMI website.... dont work... skype, they dont replay.....

KazuhiroYasei

nmachado replied at 2017-2-13 17:24
Sorry, maybe in your country, but in mine, they know.

Everytime I need a invoice, I just need to  ...

The problem is WHERE - the platform - you purchased it from, NOT the device's manufacturer. No stores in AliExpress provide invoices, didn't you read? You're wrong for blaming UMi (with "I'll never buy an UMi device again") for AliExpress' rules. My Plus E was - until I accidentally broke its screen - the best phone I've ever had.

I purchased three UMi Plus E devices at GearBest in individual orders (because my parents wanted their units registered in their names since the shipping), got an invoice for each. The screen protectors and flip cases I've purchased from Banggood also came with invoices. DealeXtreme does also provide invoices. But not AliExpress. UMi, the manufacturer, is responsible only for the product's warranty. And the Official AliExpress store team is only responsible for selling their products. You should seek for this information (in this case, your country's demand).
I understand your complaint about UMi's social team not replying to messages, though. My suggestion is, keep trying to contact them, including here in the forums (try contacting an admin, I believe they can help you). Good luck.

bleubolt

why would umi care about where you purchased it from, its not there problem, its your problem from purchasing from aliexpress.      you have to pay your customs import fee + tax.  that's your problem,

nmachado

bleubolt replied at 2017-2-10 23:31
why would umi care about where you purchased it from, its not there problem, its your problem from p ...

I purchased, from the Official Umi Store in Aliexpress.
Ofcourse I have to pay tax and fee, but for that I need the invoice.

Since 1 Feb I try to contact UMI, and no one replay, even the e-mail in this website, dont work.......


Unfortunatly is my 2 purchase of a Umi Phone.
First one, went very well, but not from an official source.

chance

Oh my  God. lots of problem for nothing. Do the print screen and save payment of your card payment. Aliexpress never provide any invoice

nmachado

chance replied at 2017-2-11 05:13
Oh my  God. lots of problem for nothing. Do the print screen and save payment of your card payment.  ...

What is the part that my country costomes, demands de Invoice... that you all dont understend?   not a print screen from a website.   Its by law.

chance

Sorry, then write whatever you want  and save as invoice. Do it in excel.  I never received any invoice from Aliexpress even from any chineses shops. That PDF saved as invoice from banggod or gearbest etc. you can draw at any time. And I am not joking, customs from your country even in my country know big shit how invoice should looks.  

nmachado

chance replied at 2017-2-11 22:13
Sorry, then write whatever you want  and save as invoice. Do it in excel.  I never received any invo ...

Sorry, maybe in your country, but in mine, they know.

Everytime I need a invoice, I just need to ask in any chinise website, and they sent it. Normaly, it goes with the goods, to avoid this.
Its the first time I asked, and even the seller don't replay, for mor than 2 weeks.  This seller is the Oficcial UMI Store in Aliexpress.
I even tried the e-mails on Umi website, and they dont work...  Its strange.

The only thing I know, is that I will never buy UMI again.....    This was my second UMI.....   too many problems...

KodiakShadows

That's true, they just want to sell. They do not respond to mail, they do not respond to messages.

nmachado

KazuhiroYasei replied at 2017-2-13 22:11
The problem is WHERE - the platform - you purchased it from, NOT the device's manufacturer. No sto ...

I know, that Aliexpress is not responsible, for the invoice.
But Official UMI Store is....  They dont replay, to any message.  Im trying since 1 Feb.... Today is 13.. with zero replays.....
Without the invoice... the items are going back.... and I alrrady paied....

I also tryed the UMI web sites contacts..... no luck.... dont even work... skype.... no replays

Sorry... but this is a complete rippoff from UMI


I just need a simple invoice, from the seller... who bellongs to UMI......