Advice on returning faulty phone to China

lambe413

After many months of issues my UMI Super has given up the ghost.
It now has the ghost touch issue and the capacitive buttons at the bottom do not work.

I have contacted TomTop and they want me to send it back but are insisting I cover the cost of postage.

I have suggested that they should be covering it due to the device being faulty. I have also suggested I could return it to their UK warehouse.

Anybody any experience on this who could give me advice on how to proceed.



Thanks!!

mu6plmb

I have also tried so many times to get UMi Super to install the downloads that are available to no avail. In fact my phone is a brick. It will not connect to the computer, and will not even power up period. I believe that the product was so rushed to get it out, the root along with the software was unstable. IE: the phone came stock with a bluetooth update, that never worked. Also there have been 3 updates since the first release? This was clearly a brilliant marketing scheme and false advertising. Really feeling taken advantage of and disappointed, I had my hopes up for a truly amazing phone, one to rival even Samsung. Not goin happen. So I too would like a return shipping label to send you back your phone.  

Zeneca

I've send an UMI Iron Pro to Chine for repair.
Some details on this post.