UMi Z Exchange Program DOES NOT WORK "SCAM"

Martintereso

More than a month that I wrote to report that the seller is charging me the shipment of the equipment "Repaired" when you. They offered that if we covered in the sending to the seller you would cover the Return .....
But they do not respond when you write on their "solutions page" I feel cheated and stolen ....
Buy the equipment in Pre-sale last year and only use it one month .....
And it's because of UMI, not us ....
When they respond

Mas de un mes que escribi para denunciar que el vendedor me esta cobrando el envio de el equipo "Reparado" cuando uds. ofrecieron que si nosotros cubriamos en el envio al vendedor ustedes cubririan el Retorno.....
Pero no responden nada cuando uno escribe por su "pagina de soluciones" Me siento estafado y robado....
Compre el equipo en Pre-venta el año pasado y solo lo utilice un mes.....
Y es por culpa de UMI, no de nosotros....
Cuando Responderan.....

Martintereso

STILL WITHOUT ANSWER !!!!!
TODAVIA SIN RESPUESTA !!!!!

Stephenryan2525

@Martintereso, That is disgusting behaviour. I applied for the program 4 months ago and gave my details along with the picture of my swollen battery and was asked to repeat my information that I gave at the very start. I requested that the battery be shipped to me and since then they have ignored all of my emails. This is only a small part of the issues I've had with UMI.
I have bought two UMI phones in the past but no more. This company does not deserve to be supported and should be let die just like the companies interest in their customers

Stephenryan2525

They take our money, put a ticking time bomb in our hands and scam us for them to fix it. In my case I got off lightly compared to some people as proven in this thread

MarcinP

Stephenryan2525 replied at 2017-11-5 20:47
They take our money, put a ticking time bomb in our hands and scam us for them to fix it. In my case ...

In this case you should contact to seller and ask for solution. I would recommend partially refund and for that money buy and replace battery in your device. This should fix finally and permanently fix your issues.

atakan1986

I would really like to know,why people like "marcinp" always say the same "please contact your reseller" ?
I mean has umidigi not his own factory/store ?I definitely say to all people dont buy from umi ,xiamio is the only respectable factory in china the rest is like fakery

Cgreg

I contacted the websites for all the umi z I had bought and received between 20 and 30$ for the battery problem but nothing more. It's better than nothing try to get this compensation at least.