HEEELP!! SCREEN HANGS

joaquimneto

Oi, sou brasileiro e comprei recentemente 1 Umi Plus, e tem o seguinte defeito.
Parece que quando ele tem um bloqueio automático, há apenas uma luz acesa, e eu posso desbloqueá-lo e atender chamadas, mas sem ver o que se passa na tela. E quando aquece de volta ao normal, assim.
Eu durmo com ele debaixo do travesseiro e quando eu acordo é assim, ou quando não há luz onde ele está, por favor me ajude! Desde já, obrigado..

Obs: Eu usei o google tradutor para enviar esta mensagem.

joaquimneto

Hi, I'm Brazilian and recently bought 1 Umi Plus, and it has the following defect.
It seems that when it has an automatic lock, there is only one light on, and I can unlock it and answer calls, but without seeing what goes on the screen. And when it heats back to normal, like that.
I sleep with him under the pillow and when I wake up it's like this, or when there is no light where he is, please help me! Thanks in advance..

Obs: I used the google translator to send this message

MarcinP

joaquimneto replied at 2017-5-1 06:11
Hi, I'm Brazilian and recently bought 1 Umi Plus, and it has the following defect.
It seems that wh ...

Sorry but I can't understand your explanation.
You talking about some light but I don't know which light? (back light, notification light, flash lights)
Another thing is that you saying something that if phone is warm is worse.
Please provide some film or pictures with fault

joaquimneto

Hello, excuse me, I'm using the google translator to review my problem.

More will send photos or a video as is my cell phone.

joaquimneto

My cell phone looks like when it runs out of light in the environment where it is it does not provide me with the image of the android interface, only turns on a bright light with the screen being black.
I hope this message could have been better explained ..

MarcinP

joaquimneto replied at 2017-5-3 04:29
My cell phone looks like when it runs out of light in the environment where it is it does not provid ...

So please tell me :
If phone is under pillow then you have problem or everything is fine?
Is this only happening for incoming calls?
Is screen freezing or is no picture at all?
Firstly I would advice you to stop sleeping with smartphone under pillow.
Than you should perform factory reset (settings - backup and reset - factory data reset) you will lose all your data.
Please provide build number (settings - about phone - build number)

MarcinP

joaquimneto replied at 2017-5-3 04:29
My cell phone looks like when it runs out of light in the environment where it is it does not provid ...

So basically you have no image (black screen) with back lights working.

joaquimneto

Eu vou responder em português, você traduz a partir daí.

Segue o vídeo, um vídeo ele está normal. Mais de uma vez por ano, não sei se é quando ele é resfriado, ou quando não há luz no local onde ele está, por exemplo: bolsa de baixo custo ou até quando apago como luzes.
Será que eu reinstalar uma ROM dele resolve?
Link dos vídeos

Vídeo 1: https://drive.google.com/open?id=0B4xS286hAVu-ZEFoNnJ3aFZ4SDQ

Vídeo 2: https://drive.google.com/open?id=0B4xS286hAVu-bExCdndzZGM5N3M

joaquimneto

translate it

MarcinP

joaquimneto replied at 2017-5-3 12:05
Eu vou responder em português, você traduz a partir daí.

Segue o vídeo, um vídeo ele está no ...

The videos are only 2 seconds so I couldn't see fault of your phone.