My Camera Stoped working

rui.apl

Someone knows the fix for this problem ?

https://www.youtube.com/watch?v=Q1shIIXiCes

problem camera

Best Regards

MarcinP

Hi
First time I can see something like that.
You can do factory reset
Settings - backup and reset - factory data reset
or flash system to latest ROM from this link
http://community.umidigi.com/forum-134-1.html
You can try use any third party camera app from play store just for try.
Also you can go to settings - apps - touch gear on the top - app permissions - camera and uncheck all apps, and leave camera (stock) on.
And check is fine or no.
Try switching off and on your phone too.

rui.apl

hi
MarcinP

Thanks for reply i've being trying all that and the main camera of my phone is still doesn´t work, that bored me up cuz i work with produtcs and i need to take some pictures.

Someone has this problem to?

LeXuZ

Hardware went loose maybe?

First

When did this start, could be an app that makes trouble.

MarcinP

rui.apl replied at 2017-4-2 01:59
hi
MarcinP

If all this not help you need open phone, disconnect camera, start phone and, try activate camera. Then switch off phone and reconnect camera.
Some users clear cache memory ( settings - storage & USB - cached data) and after that was fine.

rui.apl

the back camera work one time, but only that time.

This happend when i was using the gmail, and i think google play services ask for premition on the camera because can't not work with the permition off. and work that time and now don't.

you close the app try again and is all black, only front camera work.

Thank you guys.

rui.apl

I'm not refereed that it also work well when the phone is new, but after a good amount of days this append.

MarcinP

rui.apl replied at 2017-4-15 17:09
I'm not refereed that it also work well when the phone is new, but after a good amount of days this  ...

So you have two options
Contact to seller or use SPFT and flash you system.
Here is SPFT instruction
http://community.umidigi.com/thread-11-1-1.html
And here all available ROMs
http://community.umidigi.com/forum-134-1.html
Maybe you can go to settings - apps - top right corner gear icon - app permissions - camera - and leave only stock camera app and other deactivate.

MarcinP

rui.apl replied at 2017-4-15 17:09
I'm not refereed that it also work well when the phone is new, but after a good amount of days this  ...

Also you can delete your Google account and then try again factory reset and camera app. This could be hardware fault.