38/5000 connection with computer does not work

Carmine

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Hi, can not connect my UMI PLUS E And to mycomputer (Windows 10) to transfer music from my PC to the smartphone UMI. Letme explain, I connect with the cable the smartphone and my computer but thecomputer does not recognize the smartphone. Can you help me? There is softwareto be installed on my computer? Or other solution? Best regards

fernandik

It seems that you have a problem with drivers on your Windows 10.

MarcinP

Hi Since windows 7.0 some phones could be not visible for computer and MTP driver needs to be installed manually.
To do this please follow instruction from here
http://community.umidigi.com/thread-4916-1-1.html

Carmine

MarcinP replied at 2016-12-31 02:14
Hi Since windows 7.0 some phones could be not visible for computer and MTP driver needs to be instal ...

Thak you for your answer,  c I did what I have but I can not update, there was a problem with the driver installation. The driver has been detected, but there was an error installing. MTP device. . The INF file holds an invalid section to the installation of a service. If you know the manufacturer of the device, you can visit the corresponding web site and consult the driver

Kamillos

Try harder push usb phone, will be the distinctive click. I had just found out yesterday that the tip lightly push usb phone. It helped, I hope, that at you it is the same and will work everything right.