GPS STOPPED WORKING

dalidah

Hello,
Suddenly two days ago, using Maps, I discovered that the GPS fix could not be found. An hour before it worked (as usual in a not perfect way but worked). Since that moment my Touch GPS finds the satellites, but is unable to lock and fix. I don't know what to do: the navigation system of the Touch is unusable. I tried here maps, TomTom. They all are not 3able to find the GPS position. Any help will be appreciated.

bencebacsi

Dear dalidah,

To rule out the possibility of an existing software error, I suggest you to flash your phone with SP Flash Tool, choosing the 'Firmware Upgrade' option in the flasher application. That process will completely rewrite the whole software content of your device. - You will lose your user data.
Link: http://goo.gl/jbUBKn
If your GPS worked properly previously, then your issue is probably caused by a software bug. If not and this flashing process cannot solve your problem, I suggest you to contact your reseller for a replacement.

Regards,
Bence

old_old_7

you are lucky, my gps never work since day one, have to carry my old phone for navigation

alopes

UMI, Is it possible to send me a back cover in plastic to replace the aluminum?

UmiIronPro2015

old_old_7 replied at 2016-6-23 06:48
you are lucky, my gps never work since day one, have to carry my old phone for navigation

The antenas were not touching the hardware. The solution was something like this:

https://youtu.be/TugAXj34JNE

Bad employers not building UMI right

old_old_7

UmiIronPro2015 replied at 2016-6-24 17:41
The antenas were not touching the hardware. The solution was something like this:

https://youtu.b ...

Thanks your you repond,my phone can get gps signal, just can not hold it stable, this also cause by bad contact?

bencebacsi

Dear UMi users,

Despite the strict control of manufacturing, a very low amount of defective devices may leave the factory sometimes. Not even the high-end models of the greatest brands are exceptions.
Galaxy S6 Edge GPS Issues
iPhone 6S GPS Problem
Some defections get discovered only after a few hours of usage or caused by the environmental conditions while the device was being shipped to the buyer. If the WiFi, 4G, GPS or even bluetooth services don't work properly, that's not always about a software bug or an antenna connection issue. Even if just a small SMD resistor on the motherboard doesn't work at its reference value, that may cause an unstable working of the related hardware.
However, you are always covered by the warranty that your reseller provides you. That's always possible to return a defective item for a replacement if you bought it from a reliable retailer.
We at UMi while apologize for any inconveniences that a such defective smartphone of ours causes, sincerely ask you to not to try to repair it by your own. If you read about a solution somewhere, you never can be sure that will work in your case as well. However, by such attempts you risk the warranty of your purchase and may cause even more serious troubles in your device. UMi never releases a new device that shows considerable defections after thorough testing. There are no UMi smartphones on the market with bad working mobile data, WiFi, GPS or bluetooth due to ill-considered design. All such issues are the results of accidental, unforeseen conditions and are covered by warranty.

Sincerely yours,
Bence@UMi

old_old_7

at 2016-6-23 06:48


any fix yet? as of 2017-Jan-17

klikkete

bencebacsi replied at 2016-7-4 09:25
Dear UMi users,

Despite the strict control of manufacturing, a very low amount of defective devices ...

I have this problem.
The GPS stop working from 3 months. I have install some software but never fix. I have clear and reset my Umi Touch but never.
I need to support.
Thanks