Umi Super won't turn on

Saxy

Last night it turned off for a scheduled shut down, but now it won't turn on. I've tried plugging it into the charger, holding voldown with the power button and just holding the power button but none of them get any reaction from the phone. Any ideas on how to fix this?

Saxy

I should also add I believe it to be a scheduled shutdown because this happened two nights ago around the same time except it then turned on after around the 4th try.

Saxy

So I plugged it into my computer to see if the phone tries to turn on. My computer will recognize the phone after you hold the power button down but then after a few seconds connection is lost with the computer, so my phone is stuck somewhere early in boot. Would a hard reset have a chance at fixing this? And if so, how do you do that?

bencebacsi

Dear Saxy,

you can process a hard reset (just reboot) by pressing all the three right side buttons together for at least 10 seconds. However, your case seems to be more likely an issue caused by a completely exhausted battery. In that case the battery turns of its output to avoid further discharging and due to this case the phone's electronics simply cannot identify the installed battery. If a hard reset doesn't help, I suggest you to leave your phone on charger for several hours. That's still possible to catch up the charging after a longer time. If still nothing happens, then the battery should be removed for charging by an external power source for at least a few minutes. Then the phone itself will be able again the charge the battery.
The possibility of a damaged software is almost nothing in this case, so I don't recommend to reflash the ROM of your phone since that needs a charged battery for proper processing.

Regards,
Bence

Saxy

bencebacsi replied at 2016-6-20 08:35
Dear Saxy,

you can process a hard reset (just reboot) by pressing all the three right side buttons  ...

Thanks for the response! How do I remove the battery?

bencebacsi

That needs your phone to be disassembled. That process and also charging the battery might need special tools, so I suggest you to make it processed by a skilled repairman.

Saxy

I charged it over night, nothing happened. When I shake the phone you can hear a little rattle and I don't recall this happening before, so maybe the cord from the battery to the rest of the internals was unplugged? Should I send it back and try to get a new one or does anyone know how to take these apart?

Beatertech

I would speak with your distributor for a returns.  Sounds like you have a defective unit. Don't pull it apart, not yet..  Check to see if you can return.

bencebacsi

Saxy replied at 2016-6-20 21:42
I charged it over night, nothing happened. When I shake the phone you can hear a little rattle and I ...

If the battery connector got disconnected, that wouldn't rattle. Your phone is probably not really defective (unless if you treat the over discharged battery as a defection) but if you can't solve your issue without disassembling your phone, I suggest you to contact your reseller for a replacement.

Asuju

I've got the same problem Saxy.

I'll create a new topic to explain my problem and hope Umi will provide us a solution...