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Alaa Post time 2016-5-18 05:53:17 | Show all posts  Close [Copy link]
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Post time 2016-5-14 18:11:37 | Show all posts |Read mode
i bought new umi touch The call quality of my Umi Touch was poor . Voices on the other end of the line sound heavily distorted and dull. is to normal?
Post time 2016-5-14 20:07:33 | Show all posts
Dear Alaa,

We apologize for your inconvenience. The microphone in your phone is probably misaligned due to the inattention of a factory worker. I suggest you to take your phone to a local repair shop to make it fixed, and contact your reseller to negotiate about a compensation, that covers your service costs.

Sincerely,
Bence

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 Author| Post time 2016-5-18 00:22:14 | Show all posts
bencebacsi replied at 2016-5-14 20:07
Dear Alaa,

We apologize for your inconvenience. The microphone in your phone is probably misaligned ...

hi
Sorry problem on the earpiece,it's very noisy when i caller in telefon but when i change to loudspeaker voice became good. is that software or hardware problem
Thanks

Post time 2016-5-18 05:53:17 | Show all posts
It's surely not a software problem but the real (hardware) reason can be identified by the type of the noise that you hear. It can be a problem of the earpiece (probably) but I'm not sure without listening to it. Please, give some time to the earpiece, it might get better after some uses.
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