Battery expansion

rxr007

good afternoon
I got in touch with the gearbest because my battery is up and I wanted to know how to solve this.
But I hereby show my displeasure with the quality of umi products, I already had a umi touch, and I had a pronlema on the sound chip, mobile phone for the trash, then I bought a super umi, problems on the display, I bought a display New, now i bought a USB cable and it is lifting the screen due to battery. You can see that the problem is in the UMI. Let's see if they solve this problem in full, otherwise I will not buy any type of product of this brand. I await a quick response.

Waldmax

Where can I buy battery for Umidigi Z, there are no batteries available at Aliexpress...

dima_finne

UMIadmin replied at 2017-5-17 11:53
Dear all users,
We apologize for your experience with UMI Z.
After a deep investigated after we rec ...

The seller says that nothing can help. What to do?

fozzy00

Let's say I lost the cell phone ... The gearbest even offers repair of the cell phone, but I live in Brazil, when I entered the country I had to pay 140 dollars of import. There is no way I can send it to China and when I return pay another 140 dollars of tax. So it was already for me. And the worst that I can not even find this battery to sell on the internet, if I could, I would try to fix it right here ... It was my first and last cellular purchase from china.


Dear Rafael,

We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html  
Please also refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

After reviewing your case, it has come to our attention that it has passed 45 days since you received your item and so the 45 day  money back guarantee does not apply. However,  you can send the item back for a free repair.
First, you may check with your post office the cost to return the item before deciding.
You can return the item back to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we will offer a free repair and send back the item back to you.
We will send you the returns address and RMA form in the next message.
Thank you for your understanding.

Best Regards
Hella
Gearbest Customer Service

chips974

MarcinP replied at 2017-5-31 06:08
Shipping cost is always on customer side (one way). Exactly the same as you returning faulty produ ...

hello did umi found a solution for the battery's expension. What will they do? Will they give a new type of battery or will it be the original battery with the same problem?
Thx

Robincomp

same problem here !
No replay from UMI !!!

Robincomp

same problem here!
Battery expanded! No comment from Umi.
Great service / aftersale !

cpapakam

The same problem for me too.
Does anyone from UMI support hear?

AlexandreKai

Please Umidigi, give us support and a position about this because we all had this problems. My phone has its screen so inverted that i had to take it off the metal carcass in order to prevent from shattering. I thought and was expecting a responsable company with excellent products, but there are many things showing against what i tought. So, if you're not going to take a position and providences, you're going to loose many consumers, that probably will not support you no more.

Kostantinos

Same problem here and u know what I did? The thing that I must have done in the first place. I got a Samsung. I am still mad about the money I gave to that stupid phone. I am selling it BTW if anyone is interested about spare parts.