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Dear
Can you try to enter the recovery mode to reboot the system?
Before recovery the phone , pls back up the important file
1. turn the phone off
2. press volume up button(or down button) then press power button together, about 5-10 seconds later, phone will enter recovery mode
3. choose "wipe data/factory reset"(via volume /updown button)
4. press power button, choose "delete all user data", in about 5 seconds, phone will show "data wipe complete"
5. choose "wipe cache partition", press power button to confirm, wait the phone to show "cache wipe complete"
6. choose "reboot system now"
7. the phone will reboot
here is the video shows how to enter recovery
https://youtu.be/aEp_cJUWX2A
If the problem still could not be solved, please feel free to contact us.
And we will offer the best service to you.
Have a nice day.
Yours sincerely |
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